Bilingual CSR Sales Rep (Spanish/English)

Univista Holdings; Haltom City (TX); Sur place; USD 22 000 - 23 000; Plein temps

Résumé du poste

Univista Holdings in Haltom City, TX is seeking a bilingual Customer Service Sales Representative. You will handle inbound calls, follow up on inquiries, resolve issues, and promote our auto, home, life, and commercial insurance solutions.

Fluency in English and Spanish is essential. Requirements include a high school diploma, basic computer skills, CRM familiarity, and prior call center or sales experience. Join a fast-paced team committed to growth and excellent service.

Qualifications

• Bilingual English/Spanish required.
• High school diploma or equivalent.
• Basic computer skills and CRM familiarity.
• Call center or customer service experience preferred.
• Sales or telemarketing experience is a plus.
• Strong communication and problem-solving skills.

Responsabilités

• Handle incoming calls from customers promptly and professionally.
• Initiate outbound calls to follow up on inquiries, resolve issues, or promote products and services.
• Identify customer concerns and resolve them effectively to ensure a positive experience.
• Utilize problem-solving skills and product knowledge to address inquiries and complaints.
• Strive to provide swift resolutions to customer issues and inquiries, maintaining efficiency while ensuring accuracy and quality in interactions.
• Engage with customers to understand their needs and preferences, offering personalized solutions and recommendations to meet individual requirements.
• Actively promote our products and services during customer interactions, utilizing upselling and cross-selling techniques to maximize sales opportunities.
• Maintain accurate records of customer interactions, including details of inquiries, resolutions, and follow-up actions.
• Collaborate with team members and other departments to address complex customer issues or elevate unresolved issues as necessary.
• Adhere to company policies and procedures, including compliance with regulatory requirements and data protection guidelines
• Attend necessary sales and customer service training sessions.
• Execute local store marketing initiatives and other marketing efforts.
• Represent the company in all business-related activities.
• Perform other duties as assigned.

Connaissances

Bilingual: EN/ES

Call center experience

Sales / telemarketing

CRM familiarity

Communication skills

Formation

High school diploma or equivalent

Outils

CRM systems

Microsoft Office

Description du poste

Univista Holdings in Haltom City, TX is seeking a bilingual Customer Service Sales Representative. You will handle inbound calls, follow up on inquiries, resolve issues, and promote our auto, home, life, and commercial insurance solutions.

Fluency in English and Spanish is essential. Requirements include a high school diploma, basic computer skills, CRM familiarity, and prior call center or sales experience. Join a fast-paced team committed to growth and excellent service.