Bilingual Insurance CSR: Quotes, Service & Growth

Milanes insurance group; Miami (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Health insurance

Paid time off

Profit sharing

Training & development

Free food & snacks

Free uniforms

Competitive salary

Job summary

Milanes Insurance Group in Miami is seeking a professional Customer Service Representative to ensure positive customer experiences. You will respond to inquiries, maintain accurate records, and provide excellent service.

The ideal candidate is detail-oriented and familiar with insurance products. Responsibilities include handling inquiries by phone, email, and in person, assisting with quotes and policy updates, scheduling, and record-keeping.

Qualifications

• Must have solid customer service experience in a professional setting.
• Strong time management and organizational skills are required.
• Familiarity with basic software applications including MS Office is preferred.

Responsibilities

• Answer customer questions via phone, email, and in-person.
• Assist clients with new quotes, updating policies, payments, and other services.
• Schedule appointments and maintain calendar.
• Maintain detailed records of client interactions.
• Review audits and/or policies.
• Collaborate with colleagues to provide comprehensive customer service.

Skills

Customer service

Time management

Detail-oriented

Education

High school diploma/GED

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Milanes Insurance Group in Miami is seeking a professional Customer Service Representative to ensure positive customer experiences. You will respond to inquiries, maintain accurate records, and provide excellent service.

The ideal candidate is detail-oriented and familiar with insurance products. Responsibilities include handling inquiries by phone, email, and in person, assisting with quotes and policy updates, scheduling, and record-keeping.