Insurance Customer Service & Quotes Specialist

Milanes insurance group; Miami (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Free food & snacks

Opportunity for advancement

Paid time off

Parental leave

Profit sharing

Training & development

Free uniforms

Competitive Pay

Professional Development

Job Stability in a growing industry

Job summary

Milanes insurance group in Miami is seeking a professional and personable Customer Service Representative to enhance our team's customer care efforts. In this role, you will ensure that each customer has a positive experience with our agency by promptly responding to inquiries and maintaining accurate records.

The ideal candidate is detail-oriented and familiar with insurance products. Responsibilities include answering questions, assisting clients, scheduling appointments, and collaborating with colleagues to deliver comprehensive service.

Qualifications

• Knowledge of insurance products is essential.
• High school diploma/GED required; Bachelor’s degree preferred.
• Excellent customer service skills necessary.
• Highly organized with strong time management abilities.
• Familiarity with Microsoft Office and other software applications.

Responsibilities

• Answer customer questions via phone, email, and in-person.
• Assist clients with new quotes, updating policies, payments, and other services.
• Schedule appointments and maintain calendar.
• Maintain detailed records of client interactions.
• Review audits and/or policies.
• Collaborate with colleagues to provide comprehensive customer service.

Job description

Milanes insurance group in Miami is seeking a professional and personable Customer Service Representative to enhance our team's customer care efforts. In this role, you will ensure that each customer has a positive experience with our agency by promptly responding to inquiries and maintaining accurate records.

The ideal candidate is detail-oriented and familiar with insurance products. Responsibilities include answering questions, assisting clients, scheduling appointments, and collaborating with colleagues to deliver comprehensive service.