Bilingual Insurance CSR & Growth Path

Univista Holdings; Florida; On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Base pay

PTO (1 week to start)

Medical insurance

Sick time

Dental & vision

Performance bonus

401(k) with match

Training & development

Career growth path

Employee referral program

Job summary

Univista Holdings is seeking a bilingual customer service representative for our Hialeah, FL location. The role focuses on handling inquiries in English and Spanish, resolving issues efficiently, and promoting our auto, home, and life insurance products.

Ideal candidates will have a high school diploma, 1 year of customer service experience, and familiarity with CRM systems and MS Office. Join a fast-growing team and pursue ongoing training, with opportunities for growth within the company.

Qualifications

• High school diploma or equivalent is required.
• Fluent in English and Spanish; bilingual proficiency is mandatory.
• CRM systems and Microsoft Office familiarity preferred.
• Call center or customer service experience is preferred; sales/telemarketing is a plus.
• Strong verbal and written communication skills; ability to articulate solutions clearly.

Responsibilities

• Handle customer inquiries via phone; resolve issues promptly.
• Promote products and services; upsell and cross-sell where appropriate.
• Maintain accurate records of interactions and resolutions.
• Collaborate with team and other departments to address escalated issues.
• Adhere to company policies, data protection, and regulatory guidelines.
• Attend training sessions and participate in local store marketing initiatives.

Skills

Bilingual English/Spanish

CRM familiarity

Microsoft Office

Call center experience

Sales/telemarketing

Verbal & written communication

Problem solving

Time management

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Office

Job description

Univista Holdings is seeking a bilingual customer service representative for our Hialeah, FL location. The role focuses on handling inquiries in English and Spanish, resolving issues efficiently, and promoting our auto, home, and life insurance products.

Ideal candidates will have a high school diploma, 1 year of customer service experience, and familiarity with CRM systems and MS Office. Join a fast-growing team and pursue ongoing training, with opportunities for growth within the company.