Bilingual Insurance CSR — Flexible Schedule, Growth Path

Kitsia Gaines; Miami (FL); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm Agent Lakitsia Gaines in Miami, FL is seeking a Customer Service Representative to deliver exceptional insurance client support. You will answer inquiries, help with policy changes, process claims, and maintain accurate records while coordinating with team members to meet community needs.

The role emphasizes bilingual Spanish communication, strong multitasking, and a commitment to in-office collaboration for the first 3–6 months before transitioning to remote work.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Property/Casualty insurance license (must have currently).
• Bilingual Spanish required.
• Must be able to complete initial 3-6 months in office before transitioning to remote.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Bilingual Spanish

Job description

State Farm Agent Lakitsia Gaines in Miami, FL is seeking a Customer Service Representative to deliver exceptional insurance client support. You will answer inquiries, help with policy changes, process claims, and maintain accurate records while coordinating with team members to meet community needs.

The role emphasizes bilingual Spanish communication, strong multitasking, and a commitment to in-office collaboration for the first 3–6 months before transitioning to remote work.