Bilingual Call Center Pro: English/Spanish Support

MCI; Deming (NM); Remote; USD 28,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Paid Training

Job summary

MCI Careers is hiring Bilingual Call Center Representatives in Deming, New Mexico. Ideal candidates should be fluent in both English and Spanish and possess strong communication and problem-solving skills.

The role involves handling inbound and outbound calls, troubleshooting issues, and delivering exceptional customer service. MCI offers a supportive work environment, paid training, and benefits including health coverage and paid time off.

Qualifications

• Excellent communication, organization, and problem-solving abilities.
• Ability to work scheduled shifts, including weekends and holidays.
• Customer-first mindset: empathetic, patient, and solution-oriented.

Responsibilities

• Handle inbound and outbound calls with professionalism and efficiency.
• Listen actively to understand customer needs and provide accurate solutions.
• Use internal systems to manage accounts and process claims.

Skills

Fluency in English

Fluency in Spanish

Strong typing skills (20+ WPM)

Excellent communication skills

Problem-solving abilities

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

MCI Careers is hiring Bilingual Call Center Representatives in Deming, New Mexico. Ideal candidates should be fluent in both English and Spanish and possess strong communication and problem-solving skills.

The role involves handling inbound and outbound calls, troubleshooting issues, and delivering exceptional customer service. MCI offers a supportive work environment, paid training, and benefits including health coverage and paid time off.