Bilingual Inbound Customer Service Rep

Deluxe; Texas; Hybrid; USD 18,000 - 26,000; Full time

Benefits offered by this job

Healthcare (Medical, Dental, Vision)

Paid Time Off

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Short-Term and Long-Term Disability

Infertility Treatment, Adoption andSur

Tuition Reimbursement

Job summary

Deluxe Corporation is seeking a customer service representative in Texas to handle inbound calls and provide timely, professional responses with a focus on exceptional customer experience. The role involves identifying customer needs, suggesting products and services, and updating records as needed.

Responsibilities include responding to order inquiries, processing new or re-orders, and resolving issues to ensure satisfaction.

Qualifications

• Basic knowledge of computers.
• HS/GED and 1 year of Customer service.
• Must be 18 years of age or older.

Responsibilities

• Identify the customer's needs, suggest products and services.
• Maintains and modifies customer records, utilizing various databases to verify and retrieve data while responding to order inquiries, placing new and /or re-orders.
• Resolves product or service problems by selecting the appropriate action to expedite the immediate resolution while delivering optimal customer experience.

Skills

Customer service

Spanish (preferred)

Education

HS/GED

Job description

Deluxe Corporation is seeking a customer service representative in Texas to handle inbound calls and provide timely, professional responses with a focus on exceptional customer experience. The role involves identifying customer needs, suggesting products and services, and updating records as needed.

Responsibilities include responding to order inquiries, processing new or re-orders, and resolving issues to ensure satisfaction.