Bilingual Inbound Call Center Agent (English/Spanish)

Answerone; McAllen (TX); On-site; USD 22,000 - 25,000; Part time

Job summary

AnswerOne in McAllen, TX is seeking a Part-Time Bilingual Call Center Agent to deliver courteous, professional service to diverse callers across healthcare, residential, and corporate clients. This 100% inbound role includes fully paid training and requires fluency in English and Spanish, plus strong communication skills.

The base pay is $16/hour, with a potential premium rate of $18.50/hour for flawless attendance; weekend work and holidays are required as this is a 24/7 operation within an

Qualifications

• Fluent in English and Spanish to assist diverse clientele with translation.
• Excellent phone etiquette and professional manner.
• Strong command of English in speech and writing.
• Basic computer literacy with ability to type 35+ WPM.
• High reliability, strong work ethic, and punctual attendance.
• Flexibility to work one weekend day per week and holidays.

Responsibilities

• Field incoming calls efficiently while maintaining a warm, positive, and supportive tone.
• Accurately document caller details, relay urgent messages, and transfer calls appropriately.
• Navigate internal call software to address caller inquiry needs swiftly.
• Maintain consistency in meeting key performance and quality metrics.

Skills

Bilingual English/Spanish

Phone etiquette

English communication

Typing speed 35 WPM

Reliability

Weekend flexibility

Job description

AnswerOne in McAllen, TX is seeking a Part-Time Bilingual Call Center Agent to deliver courteous, professional service to diverse callers across healthcare, residential, and corporate clients. This 100% inbound role includes fully paid training and requires fluency in English and Spanish, plus strong communication skills.

The base pay is $16/hour, with a potential premium rate of $18.50/hour for flawless attendance; weekend work and holidays are required as this is a 24/7 operation within an