Bilingual Call Center Representative

Answerone; McAllen (TX); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Employee benefits package

Job summary

AnswerOne is seeking a full-time bilingual Call Center Representative in McAllen, TX (in-office). You will support a diverse client base, handling high-volume calls and translating as needed. Paid training starts on day one to ensure success.

The role requires English/Spanish fluency, strong communication, basic Windows computer skills, and a commitment to attendance. Schedule is 40 hours per week with one weekend day and holidays.

Qualifications

• Bilingual in English and Spanish required for bilingual caller support.
• Polished, professional phone presence and clear communication.
• Strong English writing and grammar skills.
• Basic computer literacy in Windows environment.
• Typing speed of at least 35 WPM.
• Reliable attendance and commitment to quality service.
• Flexibility to work one weekend day per week and holidays.

Responsibilities

• Provide warm, professional assistance to callers in a high-volume environment.
• Gather, verify, and route caller information to the appropriate clients.
• Enter caller details into our software with accuracy and speed.
• Meet core performance goals including schedule adherence, call handling times, and QA standards.

Skills

Bilingual in English & Spanish

Phone presentation

Verbal & written English

Basic computer literacy

Typing 35 WPM

Reliability & attendance

Weekend work flexibility

Job description

Full-Time Bilingual Call Center Representative

Company: AnswerOne l Location: McAllen, TX (In-Office) Schedule: 40 hours/week (10-hr shifts), requires working one weekend day and holidays

At AnswerOne, we pride ourselves on building a supportive, collaborative, and people-first workplace. We provide exceptional call-handling and customer support services to a diverse portfolio of clients, ranging from medical practices and property managers to professional agencies.

If you're a clear, empathetic communicator who enjoys a fast-paced setting and helping others, we'd love to have you on our team! No previous experience needed as we provide fully paid training starting on day one to set you up for success.

Key Responsibilities:

• Provide warm, professional, and empathetic assistance to callers in a high-volume environment.
• Gather, verify, and route caller information accurately to the appropriate clients.
• Enter caller details into our software quickly and with strong attention to detail.
• Consistently hit core performance goals, including schedule adherence, average handling times, and quality assurance standards.

Qualifications:

• Fluent in English and Spanish. As we assist both types of callers, candidates must be fully bilingual in spoken and written communication to deliver accurate translations and relay messages effectively.
• Friendly, polished, and articulate phone presentation.
• Excellent verbal and written English commutation (including proper grammar and spelling).
• Basic computer literacy in a Windows environment.
• Minimum typing speed of 35 WPM.
• Strong work ethic, reliable attendance, and a commitment to quality service.
• Flexibility to work one weekend day per week and assigned holidays.

Pay: The base pay for this position is $16/hour, with an opportunity to earn a premium rate of $18.50/hour through flawless attendance. To qualify for the $18.50/hour rate, team members must demonstrate consistent punctuality at shift start, timely return from all breaks, and complete adherence to scheduled shift hours.

Perks & Benefits:

• Employee Stock Ownership Plan (ESOP)
• Comprehensive Medical, Dental, and Vision coverage
• 401(k) with company matching
• Life Insurance
• Paid Time Off (PTO)

AnswerOneis an Equal Opportunity Employer.