Bilingual Call Center Agent

Answerone; McAllen (TX); On-site; USD 22,000 - 25,000; Part time

Job summary

AnswerOne in McAllen, TX is seeking a Part-Time Bilingual Call Center Agent to deliver courteous, professional service to diverse callers across healthcare, residential, and corporate clients. This 100% inbound role includes fully paid training and requires fluency in English and Spanish, plus strong communication skills.

The base pay is $16/hour, with a potential premium rate of $18.50/hour for flawless attendance; weekend work and holidays are required as this is a 24/7 operation within an

Qualifications

• Fluent in English and Spanish to assist diverse clientele with translation.
• Excellent phone etiquette and professional manner.
• Strong command of English in speech and writing.
• Basic computer literacy with ability to type 35+ WPM.
• High reliability, strong work ethic, and punctual attendance.
• Flexibility to work one weekend day per week and holidays.

Responsibilities

• Field incoming calls efficiently while maintaining a warm, positive, and supportive tone.
• Accurately document caller details, relay urgent messages, and transfer calls appropriately.
• Navigate internal call software to address caller inquiry needs swiftly.
• Maintain consistency in meeting key performance and quality metrics.

Skills

Bilingual English/Spanish

Phone etiquette

English communication

Typing speed 35 WPM

Reliability

Weekend flexibility

Job description

Part-Time Bilingual Call Center Agent

Company: AnswerOne

Location: McAllen, TX (In-Office)

AnswerOne is seeking dependable and empathetic Call Center Agents to join our growing team! In this role, you will deliver courteous, polished, and top-tier service to callers across various industries, including healthcare practices, residential communities, and corporate clients. This is a 100% inbound position, so no sales, telemarketing, or cold calls. We provide comprehensive, fully paid training from day one to ensure you have all the tools to succeed.

Day-to-Day:

• Field incoming calls efficiently while maintaining a warm, positive, and supportive tone.
• Accurately document caller details, relay urgent messages, and transfer calls appropriately.
• Navigate our internal call software to address caller inquiry needs swiftly.
• Maintain consistency in meeting key performance and quality metrics.

Qualifications:

• Fluent in English and Spanish as we assist a diverse clientele by taking calls in both languages, providing seamless translation and interpretation whenever necessary.
• Excellent phone etiquette with a warm, professional manner.
• Strong command of English, both spoken and written (including accurate spelling and grammar).
• Basic computer literacy with the ability to type 35+ WPM.
• High reliability, strong work ethic, and punctual attendance.
• Flexibility to work one weekend day per week (Saturday or Sunday) and assigned holidays (we are a 24/7/365 operation).

Pay: The base pay for this position is $16/hour, with an opportunity to earn a premium rate of $18.50/hour through flawless attendance. To qualify for the $18.50/hour rate, team members must demonstrate consistent punctuality at shift start, timely return from all breaks, and complete adherence to scheduled shift hours.

AnswerOne is an Equal Opportunity Employer. We evaluate all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.