Bilingual In-Store Customer Service Specialist

Community Choice Financial Family of Brands; Nashville (TN); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Paid training

Learning management system access

Cross-brand training

Educational reimbursement

401(k) and Roth 401(k) plan

Life and AD&D insurance

Disability plans

Employee discounts

Paid time off 12 days first year

Casual dress code

Job summary

Speedy Cash in Nashville, TN is seeking a Customer Service Representative (Bilingual) to assist community members with financial solutions and provide exceptional in-store service. You’ll process transactions, build relationships, and support ongoing customer needs.

As an entry-level role with hands-on training, you’ll gain coaching and development to advance within a fast-growing company. This position offers a full-time schedule with weekend shifts and a robust benefits package.

Qualifications

• High school diploma or equivalent.
• Bilingual (English/Spanish) required.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside of the office, including on-site vehicle appraisals, store errands, and external marketing.
• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
• Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic environment and multi-task to meet performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time in-person schedule, including weekends (minimum 40 hours per week).

Skills

Bilingual (English/Spanish)

Excellent verbal and written comms.

Meticulous data entry

Customer service experience

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Speedy Cash in Nashville, TN is seeking a Customer Service Representative (Bilingual) to assist community members with financial solutions and provide exceptional in-store service. You’ll process transactions, build relationships, and support ongoing customer needs.

As an entry-level role with hands-on training, you’ll gain coaching and development to advance within a fast-growing company. This position offers a full-time schedule with weekend shifts and a robust benefits package.