Customer Service Representative (Bilingual)

Community Choice Financial Family of Brands; Smyrna (TN); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

On-the-job training

Learning modules

Brand cross-training

Key Holder program

Career advancement

Educational reimbursement

Health insurance options

401(k) retirement match

Life and AD&D insurance

Disability insurance

Dental/vision insurance

Mental health resources

Discount marketplace

Paid time off

Casual dress code

Job summary

Speedy Cash in Smyrna, TN seeks a Customer Service Representative to help customers access financial solutions, process transactions, and provide exceptional in-store experiences. This entry-level role offers hands-on training and opportunities to grow within a fast-growing company.

As a CSR, you will build relationships with diverse customers, perform check cashing and money transfers, and maintain accurate data in the POS system. Join a supportive team focused on training and advancement.

Qualifications

• High school diploma or equivalent.
• Bilingual English/Spanish required.
• Excellent verbal and written communication with customers.
• Attention to detail and accurate data entry.
• Proficient with POS systems, phones, and Microsoft Office.
• Must be at least 18 years of age (19 in Alabama).
• Background check required.
• Ability to stand for long periods and lift up to 25 pounds.

Responsibilities

• Connect with customers to cultivate lasting relationships.
• Review, validate, and process customer transactions with accuracy.
• Assist in check cashing, money transfers, and payments.
• Enter and maintain customer information in the POS system.
• Support in-store and community events.
• Maintain store appearance and security procedures.
• Uphold compliance with laws and company policies.

Skills

Bilingual

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Your Opportunity

Customer Service Representative

Speedy Cash

Smyrna, TN

As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences.

Many of our senior leaders launched their careers in this dynamic entry level position, so rest assured you’ll be offered hands‑on training, coaching, and development as we invest in your long‑term success. If you’re looking for an opportunity to advance at a fast‑growing, profitable, impact‑driven company, then read on!

What We Offer

Compensation

The hourly wage for the position is$15.00per hour. The hourly rate is just one of many elements that make up our Total Compensation package.

Benefits& Perks*

• Paid on-the-job training and a comprehensive new hire program.

• Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.

• Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country.

• Enrollment in a Key Holder Program designed toestablishand enhance leadership potential for promotion.

• Performance‑based career advancement.

• Educational Reimbursement Program.

• Multiple coverage choices for medical insurance, allincludetelemedicine and medical spending accountoptions(HSA/FSA).

• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.

• Company‑Sponsored Life and AD&D Insurance.

• Basic and EnhancedVoluntary benefitsso you may choose the right coverage at the right price for you and your family.Plansincludedental, vision, short‑term and long‑term disability plans,supplemental life and AD&D insurance,accident, criticalillness, hospitalindemnity,ID theft protection, legal services program,and pet insurance.

• Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.

• Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.

• Paidtimeoffthat grows with you, starting with12 daysin your first year.

• A relaxed, business casual dress code that includes jeans and sneakers!

*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governingplandocuments which should be consulted foradditionaldetails and eligibility requirements.

What You’ll Do - Essential Duties and Responsibilities

• Connectwith customers to cultivate lasting relationships that drive repeat business.

• Review,validate, and process customer transactions with accuracy.

• Maximize customer success by offering personalized financial services that fit their lifestyle.

• Enter andmaintaincustomer information with precision and integrity into a Point of Sale (POS) system.

• Build newbusinessby completing daily call campaigns.

• Assistin customer account management and collections by accepting payments and managing customer appointments.

• Perform duties outside of the office, where applicable, includingon sitevehicle appraisals, store errands, and external marketing.Participate inin-store and community events.

• Maintain internal and external store appearance and meet cleanliness standards to enhancecustomerexperience.

• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cashdrawer, as needed.

• Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.

• Engage in ongoing training and stay current on product and process changes.

• Work efficiently in a dynamic and fast‑paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.

• Conductadditionaltasks as directed by leadership.

• Maintain a full-time work schedule with regular, in‑person attendance, including weekends. A full‑time work schedule for this position includes, at a minimum,40 hoursperweek.

Store hours, schedules, and/or the minimum number of hoursrequiredfor this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiteraboutthe most up‑to‑date requirements.

What We’re Looking For – Qualifications and Skills

• A high school diploma or equivalent.

• Bilingual (English/Spanish) is required.

• Excellent verbal and written communication skills, plus professional demeanor with customers andcolleagues.

• Meticulous attention to detail and ability to accurately enter data.

• Proficiencyin usingphones,POSsystem, Microsoft Office, and other computer systems.

• Must be at least 18 years of age(19 in Alabama).

• Background checkrequired. All background checks are conducted, and their results are considered, in accordance withapplicable law.

• The ability to meet the physical demands of this position, whichfrequentlyincludesremainingin a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Nice to Haves– PreferredQualifications and Skills

• Experience incheckcashing, document verification,and/ormoney order processing.

• Priorcashhandling, cash drawer/vault management experience.