Bilingual Customer Service Agent — Growth & Training

Community Choice Financial Family of Brands; Garland (TX); On-site; USD 31,000 - 33,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system access

Cross brand training

Leadership development program

Performance-based advancement

Educational reimbursement

Medical insurance options

401(k) with company match

Life and AD&D insurance

Disability insurance

Discount marketplace

Paid time off 12 days

Casual dress code

Job summary

Speedy Cash in Garland, TX is seeking a Customer Service Representative (Bilingual) to assist customers with transactions, check cashing, money transfers, and payments. You’ll deliver friendly in-store service in a fast-paced, community-focused environment.

This entry‑level role includes hands‑on training, ample coaching, and opportunities to advance across our brands. Full-time schedule, 40 hours per week, with benefits and a supportive team.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Maintain internal and external store appearance to enhance customer experience.
• Uphold compliance with Company policies and procedures, and all laws and regulations.
• Engage in ongoing training and stay current on product and process changes.
• Maintain a full-time work schedule with regular in-person attendance, including weekends.

Skills

Strong communication

Data entry

Customer service

Bilingual (English/Spanish)

Professional demeanor

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Speedy Cash in Garland, TX is seeking a Customer Service Representative (Bilingual) to assist customers with transactions, check cashing, money transfers, and payments. You’ll deliver friendly in-store service in a fast-paced, community-focused environment.

This entry‑level role includes hands‑on training, ample coaching, and opportunities to advance across our brands. Full-time schedule, 40 hours per week, with benefits and a supportive team.