Implementation Specialist - Bilingual (Spanish) PST Timezone

Block; California City (CA); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Remote work

Medical insurance

Flexible time off

Retirement savings plans

Modern family planning

Job summary

Block is seeking a Global Seller Onboarding Specialist to guide merchants through discovery, onboarding, and go-live on our omnichannel platform. You will manage remote and onsite engagements to ensure sellers are properly scoped, educated, set up and trained to realize value from the platform.

You’ll work cross-functionally with Sales, Account Management, Customer Success, Engineering and Product, stay current with product updates, and lead multi-merchant projects while coordinating with

Qualifications

• 4-5+ years in a customer-facing role in software implementation, support, sales/account management or customer success.
• Experience delivering multiple complex projects in tech with internal/external clients.
• Previous Project Management experience is expected.
• Experience in hardware installation and network configuration is a plus.

Responsibilities

• Provide an incredible onboarding experience for Sellers and accelerate the onboarding phase.
• Drive onboarding experiences and ensure go-live timelines and deal velocity where possible.
• Work cross-functionally with Sales, Account Management, Customer Success, Engineering and Product.
• Master the platform, products, integrations, and ecosystem as a trusted SME.
• Lead multi-merchant projects with competing priorities and allocate resources effectively.
• Create and maintain engaging training materials for internal and external partners.
• Perform data entry and migration tasks for select sellers during onboarding.
• Conduct remote consultations and training for merchants, including hardware/software guidance.
• Occasionally perform onsite training and hardware installation.
• Configure customer accounts, optimize setup, and handle data entry tasks.

Skills

Fluent English

Fluent Spanish

Project Management

Customer facing

Training & onboarding

Hardware installation

Tools

CRM systems

Job description

After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Position Overview

Global Seller Onboarding Specialists use deep product and industry knowledge to project-manage the onboarding stage of the sales process. They’ll be responsible for and guiding sellers through the discovery and onboarding journey and ensuring that sellers are optimally scoped, educated, set up and trained to leverage the potential of Square’s platform. This is a customer-facing role that involves a combination of remote and onsite merchant interactions.

Responsibilities

• A successful Implementation Specialists will: (1) provide an incredible onboarding experience for Sellers, (2) accelerate the sales cycle by specialising onboarding and training, (3) develop new efficiencies to shorten the onboarding sales stage, and (4) support Square’s international expansion efforts.
• Drive world-class onboarding and implementation experiences for Square’s sellers, ensuring accountability to go-live timelines and accelerating deal velocity wherever possible.
• Cultivate strong cross-functional relationships with Sales, Account Management, Customer Success, Engineering, and Product to align on the seller journey, remove barriers, and deliver faster outcomes.
• Master Square’s platform, products, integrations, and ecosystem, staying ahead of new features and releases to serve as a trusted subject‑matter expert.
• Lead high-impact, multi‑merchant projects with competing priorities, ensuring effective resource allocation and timely delivery.
• Create and maintain engaging training materials for both internal teams and external partners.
• Execute accurate data entry and migration tasks for select sellers as part of the onboarding process.
• Remote merchant work: virtual consultation calls and training, advising on hardware/software/operations, staff training, menu building, and hardware installation.
• Occasional onsite merchant work, including training and hardware install.
• Data Entry: configure customer account, optimise menu setup, and other data entry tasks involved in getting a merchant onboard.

Requirements

• 4-5+ years of experience in a customer facing role, preferably in software implementation, support, sales/account management or customer success.
• performance driven with the confidence to operate independently.
• Proven track record of success in delivering multiple complex projects in the technology industry while partnering with external and internal clients to attain deliverables.
• Previous Project Management experience is expected.
• Experience in hardware installation and network configuration is a plus.
• Must be bilingual in English and Spanish.
• We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Benefits

• Remote work
• Medical insurance
• Flexible time off
• Retirement savings plans
• Modern family planning

Brand Overview

Each of our brands unlocks different aspects of the economy for more people. Makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Is transforming the way customers manage their spending over time. Is a music platform that empowers artists to thrive as entrepreneurs. Together, we’re helping build a financial system that is open to everyone.