Implementation Specialist - Bilingual (Spanish) PST Timezone

Block; San Francisco (CA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Square in San Francisco is seeking a Global Seller Onboarding Specialist to drive onboarding and activation for US merchants, coordinating with cross-functional teams to ensure a smooth go-live.

You will manage onboarding projects, train sellers, and document feature requests to inform product roadmaps. Remote and onsite merchant interactions are part of the role.

Ideal candidates have 4–5+ years in customer-facing roles and a BA/BS, with strong communication and time management.

Qualifications

• 4-5+ years in a customer-facing role in software implementation, support, sales/account management or customer success.
• Strong written and verbal communication in English and Spanish.
• Proactive, action-oriented with the ability to work independently in ambiguous environments.

Responsibilities

• Manage final stages of the sales funnel and onboarding for US merchants.
• Project-manage onboarding and train sellers to use Square platform.
• Collaborate with Sales, Account Management, Customer Success, Engineering and Product.
• Provide remote and occasional onsite merchant interactions.

Skills

Project management

Customer facing

Bilingual (English/Spanish)

Time management

Communication skills

Education

BA/BS degree

Tools

POS hardware

Network configuration

Job description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.

So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

Global Seller Onboarding Specialists manage the final stages of the sales funnel, working with US merchants to drive the deal through to activation and accelerate the onboarding process. Global Seller Onboarding Specialists use deep product and industry knowledge to project-manage the onboarding stage of the sales process. They'll be responsible for and guiding sellers through the discovery and onboarding journey and ensuring that sellers are optimally scoped, educated, set up and trained to leverage the potential of Square's platform. They are additionally instrumental in ensuring the documentation and tracking of feature requests to inform future product roadmaps. This is a customer-facing role that involves a combination of remote and onsite merchant interactions.

A successful Implementation Specialists will:

• provide an incredible onboarding experience for Sellers
• accelerate the sales cycle by specialising onboarding and training
• develop new efficiencies to shorten the onboarding sales stage
• support Square's international expansion efforts

You Will

Drive world-class onboarding and implementation experiences for Square's sellers, ensuring accountability to go-live timelines and accelerating deal velocity wherever possible.

Cultivate strong cross‑functional relationships with Sales, Account Management, Customer Success, Engineering, and Product to align on the seller journey, remove barriers, and deliver faster outcomes.

Anticipate and resolve obstacles by managing stakeholder communications and developing scalable strategies that drive consistent success.

Master Square's platform, products, integrations, and ecosystem, staying ahead of new features and releases to serve as a trusted subject‑matter expert.

Lead high‑impact, multi‑merchant projects with competing priorities, ensuring effective resource allocation and timely delivery.

Create and maintain engaging training materials for both internal teams and external partners.

Execute accurate data entry and migration tasks for select sellers as part of the onboarding process.

Your typical day will include:

• Remote merchant work: virtual consultation calls and training, advising on hardware/software/operations, staff training, menu building, and hardware installation.
• Occasional onsite merchant work, including training and hardware install.
• Data Entry: configure customer account, optimise menu setup, and other data entry tasks involved in getting a merchant onboard.

You Have

BA/BS degree, preferably

4-5+ years of experience in a customer facing role, preferably in software implementation, support, sales/account management or customer success.

An infectiously positive attitude, as well as a desire to perform at a high level on a continuous basis, and uplift the team around you.

Bias for action; performance driven with the confidence to operate independently.

Ability to thrive within ambiguity and operate independently.

Ability to drive and manage multiple cross‑functional initiatives simultaneously; strong time management, and excellent written & verbal communication skills.

Proven track record of success in delivering multiple complex projects in the technology industry while partnering with external and internal clients to attain deliverables.

An ability to learn quickly as new products and organisational changes are released.

Previous Project Management experience is expected.

Experience in the POS, Payments or Tech industries is a plus.

Experience in hardware installation and network configuration is a plus.

Must be located in PST/MST time zone.

Must be bilingual in English and Spanish.

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