Bilingual Immigration Client Services Coordinator

Law Office of Jacob Binnall PLLC; Framingham (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

The Law Office of Jacob Binnall PLLC in Framingham, MA, seeks a Client Services Coordinator to be the welcoming first point of contact and ensure smooth daily operations in a small firm. This on-site role requires fluent English and Portuguese (Spanish a plus).

You will handle intake, scheduling, communications, billing, and document management with discretion and professionalism. You will manage client interactions from the initial call through every step of the case, book consultations, send

Qualifications

• Fluent in Portuguese and English; Spanish is a strong plus.
• Experience in a client-facing, coordinator, or administrative role in a legal or professional office.
• Warm, professional, and discreet, able to stay calm and kind with clients in stressful situations.
• Empathy, professionalism, and responsiveness.
• Organized and reliable; able to take ownership and solve problems independently.
• Comfortable handling client billing and payment questions; quick to pick up Docketwise, Google Workspace, and LawPay.

Responsibilities

• Greet clients in person and respond to calls, emails, and WhatsApp with warmth.
• Handle intake, scheduling, and lead-response; book consultations and send reminders.
• Prepare engagement letters from firm templates and manage billing/payments via LawPay.
• Maintain accurate, confidential client documents; manage day-to-day office workflow.
• Coordinate with the attorney and relay urgent legal questions as needed.
• Adapt to one full-time or two part-time hires, Monday–Friday during business hours.

Skills

Fluent English

Fluent Portuguese

Spanish a plus

Client-facing experience

Empathy and discretion

Organized and reliable

Tools

Docketwise

Google Workspace

LawPay

Job description

The Law Office of Jacob Binnall PLLC in Framingham, MA, seeks a Client Services Coordinator to be the welcoming first point of contact and ensure smooth daily operations in a small firm. This on-site role requires fluent English and Portuguese (Spanish a plus).

You will handle intake, scheduling, communications, billing, and document management with discretion and professionalism. You will manage client interactions from the initial call through every step of the case, book consultations, send