Client Services Coordinator

Law Office of Jacob Binnall PLLC; Framingham (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

The Law Office of Jacob Binnall PLLC in Framingham, MA, seeks a Client Services Coordinator to be the welcoming first point of contact and ensure smooth daily operations in a small firm. This on-site role requires fluent English and Portuguese (Spanish a plus).

You will handle intake, scheduling, communications, billing, and document management with discretion and professionalism. You will manage client interactions from the initial call through every step of the case, book consultations, send

Qualifications

• Fluent in Portuguese and English; Spanish is a strong plus.
• Experience in a client-facing, coordinator, or administrative role in a legal or professional office.
• Warm, professional, and discreet, able to stay calm and kind with clients in stressful situations.
• Empathy, professionalism, and responsiveness.
• Organized and reliable; able to take ownership and solve problems independently.
• Comfortable handling client billing and payment questions; quick to pick up Docketwise, Google Workspace, and LawPay.

Responsibilities

• Greet clients in person and respond to calls, emails, and WhatsApp with warmth.
• Handle intake, scheduling, and lead-response; book consultations and send reminders.
• Prepare engagement letters from firm templates and manage billing/payments via LawPay.
• Maintain accurate, confidential client documents; manage day-to-day office workflow.
• Coordinate with the attorney and relay urgent legal questions as needed.
• Adapt to one full-time or two part-time hires, Monday–Friday during business hours.

Skills

Fluent English

Fluent Portuguese

Spanish a plus

Client-facing experience

Empathy and discretion

Organized and reliable

Tools

Docketwise

Google Workspace

LawPay

Job description

The Law Office of Jacob Binnall PLLC is a Massachusetts-based firm dedicated to compassionate, client-centered representation in complex immigration and civil rights matters. The firm serves individuals and families across the United States seeking safety, stability, and new opportunities. Practice areas include humanitarian immigration (such as T visas, U visas, VAWA, asylum, and SIJS), family-based and employment-based immigration, removal defense, and select civil rights litigation. Each case is approached with care, strategic planning, and respect for the human story behind every filing. The firm’s mission is to provide advocacy rooted in dignity and empowerment, helping clients navigate legal systems with clarity and confidence.

Role Description

We are hiring a Client Services Coordinator to be the welcoming first point of contact for our clients and to keep daily operations running smoothly. This is a full-time, on-site role in Framingham and a central position in a small firm, with real ownership of how the office runs. Fluent English and Portuguese are required, and Spanish is a strong plus.

You are the person clients count on, from their first phone call through every step of their case. Day to day, you welcome clients in person and answer calls, emails, and WhatsApp messages with warmth and professionalism. You run intake and scheduling, responding to new leads quickly, keeping them organized in our case management system (Docketwise), booking consultations, sending reminders, and preparing engagement letters from firm templates. You handle client billing, answering payment questions and taking payments through LawPay. You keep client documents and records accurate, current, and confidential, and you manage the day-to-day office, working closely with the attorney and passing along any legal questions or urgent matters. We are open to one full-time hire or two part-time people, Monday through Friday during business hours.

Qualifications

• Fluent in Portuguese and English, with Spanish a strong plus
• Experience in a client-facing, coordinator, or administrative role, ideally in a legal or professional office
• Warm, professional, and discreet, able to stay calm and kind with clients who are often going through stressful situations
• Empathy, professionalism, and responsiveness
• Organized and reliable, able to take ownership and solve problems independently
• Comfortable handling client billing and payment questions, and quick to pick up software such as Docketwise, Google Workspace, and LawPay