Bilingual Client Services Coordinator (Immigration Law)

Environmental Law Alliance Worldwide; Timonium (MD); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical premium coverage (90% for you)

Dental & Vision fully covered

Disability & Life Insurance

Gym membership discount

PTO 14 days

Paid holidays

Friday lunches

401(k) with 4% match

In-house training & mentorship

Job summary

Konare Law is seeking a Client Services Coordinator to be the first contact for clients in English and Spanish, manage intake, retainers, and billing, and support daily operations alongside attorneys and the office manager.

The role is fast-paced and client-centered, emphasizing confidentiality and effective communication. This position offers growth through in-house training and mentorship within a supportive immigration law practice.

Qualifications

• Bilingual fluency in English and Spanish (spoken and written).
• High school diploma or equivalent.
• 2+ years in a professional office setting.
• 2+ years of customer service experience.
• Comfort handling sensitive client information with discretion.

Responsibilities

• Greet clients in person and by phone in English and Spanish — often the first point of contact for someone facing a stressful immigration situation
• Manage incoming calls on a multi-line system, route voicemails, and ensure timely follow-up
• Follow up with potential clients on a 30-day cycle
• Prepare retainer agreements and quotes following firm guidelines (attorney-supervised)
• Collect retainer down-payments during client onboarding
• Update client records with payments, balances, and contact information
• Schedule meetings, consultations, and appointments
• Handle mail, deliveries, and email correspondence
• Open and close the office; keep the front area welcoming and stocked
• Process invoices and support billing accuracy
• Maintain strict client confidentiality at all times

Skills

Bilingual fluency

Customer service

Office professionalism

Education

High school diploma

Job description

Konare Law is seeking a Client Services Coordinator to be the first contact for clients in English and Spanish, manage intake, retainers, and billing, and support daily operations alongside attorneys and the office manager.

The role is fast-paced and client-centered, emphasizing confidentiality and effective communication. This position offers growth through in-house training and mentorship within a supportive immigration law practice.