Bilingual Immigration Case Manager – ISAP Home Visits

The GEO Group Australia Pty Ltd.; Phoenix (AZ); On-site; USD 50,000 - 75,000; Full time

Job summary

BI Incorporated is seeking a qualified Case Manager to support the Intensive Supervision Appearance Program (ISAP). The role involves managing case records, verifying participant residences through home visits, and performing related duties under DHS contracts.

The candidate should have a high school diploma or GED, a 2+ year background in customer service or case management, and bilingual English/Spanish skills. Strong communication and intercultural sensitivity are essential.

Qualifications

• High School Diploma or GED.
• Bachelor’s degree in Sociology, Psychology, Social Work, Criminal Justice or related field preferred.
• At least two (2) years of customer service or case management experience required; experience in fields related to law, social work, detention, corrections or working with multi-cultural clients preferred.
• Bilingual English/Spanish required.
• Valid driver’s license required and the ability to safely operate a motor vehicle in order to perform home visits.
• United States citizenship required.
• Must live in the U.S. 3 of the last 5 years (military and study abroad included).
• Effective verbal and written communication skills with employees, community contacts, government officials and participants. Ability to interpret and articulate rules, orders, instructions and materials. Ability to compose reports.
• Demonstrated sound judgment and even temperament. Ability to maintain self-control in stressful situations, such as interpersonal confrontations or emergencies. Ability to defuse hostile or unstable situations.
• Ability to deal tactfully with the public.
• Attention to detail.
• Problem solving ability.
• Ability to deal with multicultural contacts with sensitivity.
• Basic knowledge of immigration laws, regulations and procedures.
• Basic computer skills.
• Ability to interpret electronic monitoring messages and daily summary reports.
• Good typing skills to develop and maintain case records by performing data entry.
• Ability to work with computers and the necessary software typically used by the department.

Responsibilities

• Develops and maintains accurate and complete case records for all ISAP participants. Maintains confidentiality of all records.
• Conducts home visits to verify participants’ places of residence in compliance with contractual obligations.
• Performs other duties as assigned.

Skills

Verbal & Written Communication

Bilingual English/Spanish

Case Management

Multicultural Sensitivity

Data Entry / Record Keeping

Attention to Detail

Problem Solving

Education

Bachelor’s degree in Sociology, Psychology, Social Work, Criminal Justice or related field

Job description

BI Incorporated is seeking a qualified Case Manager to support the Intensive Supervision Appearance Program (ISAP). The role involves managing case records, verifying participant residences through home visits, and performing related duties under DHS contracts.

The candidate should have a high school diploma or GED, a 2+ year background in customer service or case management, and bilingual English/Spanish skills. Strong communication and intercultural sensitivity are essential.