Bilingual Immigration Case Manager - Spanish

The GEO Group, Inc.; Thousand Oaks (CA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

80 hours vacation 56 hours sick

15 Paid Holidays

401(k) Matching

Health Insurance

Vision Insurance

Life Insurance

Health Savings Account

Tuition Reimbursement

Employee Discount

Reduced Tuition Rates

Disability Insurance

Employee Assistance Program

401(k)

Pet Insurance

Dental Insurance

Paid Training

Flexible Spending Account

Job summary

BI Incorporated, a part of The GEO Group, Inc., administers the Intensive Supervision Appearance Program (ISAP) under DHS/ICE. This role provides case management from entry to release, coordinating services and maintaining confidential records for ISAP participants.

Responsibilities include intake, plan development, translation coordination, and monitoring compliance with electronic monitoring, with local travel and office-based duties.

Qualifications

• High School Diploma or GED required; Bachelor's degree preferred.
• At least two years of customer service or case management experience required.
• Bilingual Spanish required.
• Valid driver’s license required to perform home visits.
• US citizenship required.
• Ability to receive client approval to work on contract.
• Must live in the US for 3 of the last 5 years (military and study abroad included).
• Effective verbal and written communication skills; ability to interpret and articulate rules.
• Demonstrated sound judgment and even temperament; attention to detail.
• Problem solving ability; ability to work with multicultural contacts.
• Basic computer skills; familiarity with software used by the department.

Responsibilities

• Develops and updates case management and service plans in conformance with regulations and program requirements.
• Maintains accurate case records and proactively manages cases.
• Conducts intake interviews and orientation sessions within contractual timeframes.
• Installs and monitors electronic monitoring equipment as required.
• Assists participants with acquiring travel documents and maintains a log of travel info.
• Evaluates English proficiency to determine communication resources.
• Coordinates translation services for participants, including emergency translation.
• Connects participants with community resources for transportation, medical, housing, education and more.
• Supervises ISAP participants in company offices.
• Establishes schedules including counseling, immigration court appearances, and access to legal services.
• Coordinates attendance at legal and cultural orientation sessions; additional services evaluations.
• Reviews service plans, conducts risk/needs assessments, and writes progress reports.

Skills

Customer service

Case management

Bilingual Spanish

Valid driver’s license

US citizenship

Verbal communication

Written communication

Problem solving

Multicultural sensitivity

Basic computer skills

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Job description

BI Incorporated, a part of The GEO Group, Inc., administers the Intensive Supervision Appearance Program (ISAP) under DHS/ICE. This role provides case management from entry to release, coordinating services and maintaining confidential records for ISAP participants.

Responsibilities include intake, plan development, translation coordination, and monitoring compliance with electronic monitoring, with local travel and office-based duties.