Bilingual Immigration Case Manager (Spanish)

The GEO Group Australia Pty Ltd.; Escondido (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Vacation

Sick time

Holidays

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Flexible Spending Account

401(k) retirement plan

Stock purchase program

Tuition reimbursement

Employee Assistance Program (EAP)

Legal program – Legal Club of America

Direct deposit

Theme park discounts

Job summary

BI Incorporated in California is seeking an Immigration Case Manager to develop, implement, and coordinate case management and individual service plans for ISAP participants in conformance with program requirements.

You will meet with participants, maintain confidential records, conduct intake interviews, install monitoring equipment when required, and assist with travel documents while coordinating with community resources to address needs and vulnerabilities.

Qualifications

• High School Diploma or GED required; Bachelor’s degree preferred.
• Two years of customer service or case management experience required.
• Bilingual Spanish required.
• Valid driver’s license and ability to perform home visits.
• US citizenship required.
• Ability to receive client’s approval to work on contract.
• Must live in the US 3 of the last 5 years (military and study abroad included).
• Effective verbal and written communication skills. Ability to interpret and articulate rules, orders, instructions and materials.
• Demonstrated sound judgment and even temperament. Ability to maintain self-control in stressful situations.
• Attention to detail.
• Problem solving ability.
• Ability to deal with multicultural contacts with sensitivity.
• Basic computer skills.
• Ability to work with computers and the necessary software typically used by the department.

Responsibilities

• Meeting with participants face-to-face regularly as required by government contractual obligations.
• Developing and maintaining accurate and complete case records for all ISAP Program Participants from entry to release from ISAP, maintaining confidentiality of all records.
• Conducting intake interviews and orientation sessions with each ISAP Program Participant within contractual timeframes.
• Installing electronic monitoring equipment on ISAP Program Participants as necessary and monitoring compliance with electronic monitoring program.
• Assisting Program Participants with acquiring travel documents from the countries of citizenship and maintaining a log of travel document information for each Program Participant.
• Evaluating English proficiency of ISAP Program Participants to determine resources necessary to promote clear communication between ISAP staff and the participants.
• Assess the needs and vulnerabilities of ISAP Program Participants, and connect them with appropriate resources within the community.

Skills

Bilingual Spanish

Verbal and written communication

Attention to detail

Problem solving

Basic computer skills

Office software familiarity

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

Office software

Job description

BI Incorporated in California is seeking an Immigration Case Manager to develop, implement, and coordinate case management and individual service plans for ISAP participants in conformance with program requirements.

You will meet with participants, maintain confidential records, conduct intake interviews, install monitoring equipment when required, and assist with travel documents while coordinating with community resources to address needs and vulnerabilities.