Immigration Case Manager (Bilingual Spanish)

The GEO Group Australia Pty Ltd.; Lorton (VA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Vacation time

Sick time

Health insurance

Dental coverage

Vision coverage

Life insurance

Disability insurance

401(k) match

Stock purchase program

Tuition reimbursement

EAP

Identity protection

Job summary

BI Incorporated is seeking a dedicated Case Specialist to provide intensive supervision and case management for ISAP participants. You will work under the DHS contract to coordinate services, ensure compliance, and support participants from entry to release.

The role requires bilingual Spanish skills, two years of relevant experience, and the ability to conduct home visits, communicate clearly, and maintain confidential records. Local travel is expected in a typical office setting.

Qualifications

• High School Diploma or GED required; Bachelor's preferred.
• At least two years of customer service or case management experience.
• Bilingual Spanish required.
• Valid driver’s license and ability to safely operate a motor vehicle for home visits.
• US citizenship required.
• Must live in the US for 3 of the last 5 years (military and study abroad included).
• Effective verbal and written communication skills; ability to interpret rules and instructions.
• Sound judgment and even temperament; handle stressful situations calmly.
• Basic computer skills and familiarity with department software.

Responsibilities

• Develop, implement, and coordinate case plans for ISAP participants; meet regularly with participants as required.
• Maintain accurate case records from entry to release; ensure confidentiality.
• Conduct intake interviews and orientation for ISAP participants within contractual timeframes.
• Install and monitor electronic monitoring equipment on participants as needed.
• Coordinate travel documents and translate services for participants; support community resources.
• Prepare progress reports and conduct risk/needs assessments per contract.
• Schedule counseling, court appearances, and access to legal services for participants.
• Refer participants to translation resources and other support services as required.

Skills

Verbal & written communication

Bilingual Spanish

Customer service

Case management

Problem solving

Attention to detail

Computer literacy

Education

High School Diploma or GED

Bachelor’s degree preferred

Job description

BI Incorporated is seeking a dedicated Case Specialist to provide intensive supervision and case management for ISAP participants. You will work under the DHS contract to coordinate services, ensure compliance, and support participants from entry to release.

The role requires bilingual Spanish skills, two years of relevant experience, and the ability to conduct home visits, communicate clearly, and maintain confidential records. Local travel is expected in a typical office setting.