Bilingual HR Onboarding & Preboarding Specialist

avisbudget; Oklahoma; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Employee discounts on Avis/Budget cars

Employee assistance program

Job summary

Avis Budget Group in Tulsa, OK is seeking a Bilingual Preboarding Specialist to welcome new hires and guide them through onboarding. The role focuses on ensuring access to key HR systems and explaining onboarding steps, while maintaining high service levels.

You will work with Workday, Workjam, and UKG, providing login support and resolving issues to help new hires start successfully. This role emphasizes collaboration, accuracy, and exceptional customer service.

Qualifications

• Minimum of a high school diploma; additional education is a plus.
• At least 1 year of customer service experience, preferably in HR or support.
• Workday experience is preferred but not required.
• Excellent oral and written communication skills to effectively assist and support new hires.
• Strong problem-solving and customer service skills.
• Exceptional organizational skills for tracking, documenting, and managing multiple cases.

Responsibilities

• Facilitate pre-hire welcome calls with new hires to explain onboarding steps and expectations.
• Process I-9 documentation in Workday, ensuring compliance with all requirements.
• Assist new hires with accessing Workday, Workjam, and UKG, including login support and troubleshooting.
• Review and explain training requirements, including a suggested timeline for completion.
• Respond to new hire inquiries through a case management system, documenting and escalating issues as needed using appropriate processes.
• Research and resolve onboarding-related issues in a timely and professional manner.
• Handle multiple onboarding tasks simultaneously, prioritizing according to urgency.
• Work independently on routine responsibilities while supporting broader HR team goals.
• Actively contribute to improving HR services, processes, and procedures to enhance employee satisfaction and performance.
• Maintain compliance across all assigned HR shared service processes.
• Navigate and utilize HR systems, including the Employee Portal, Self Service tools, Knowledge Base, and Case Management platform.
• Meet service level agreements for task completion and support response times.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Education

High school diploma

Tools

Workday

Workjam

UKG

Microsoft Office

Job description

Avis Budget Group in Tulsa, OK is seeking a Bilingual Preboarding Specialist to welcome new hires and guide them through onboarding. The role focuses on ensuring access to key HR systems and explaining onboarding steps, while maintaining high service levels.

You will work with Workday, Workjam, and UKG, providing login support and resolving issues to help new hires start successfully. This role emphasizes collaboration, accuracy, and exceptional customer service.