HR Service Associate – Entry Level

Avis Budget Group; Tulsa (OK); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Employee discounts

Training and development

Employee Assistance Program

Community involvement

Job summary

Avis Budget Group is seeking an HR Employee Support Representative in Tulsa, OK to handle HR-related queries via phone, case management, and live chat. You will educate employees on available HR services and self-service tools, research and resolve issues promptly, and document inquiries while ensuring policy compliance.

Strong communication and problem-solving skills are essential, with proficiency in MS Office and Workday experience preferred. English proficiency required; Spanish is a plus.

Qualifications

• Minimum high school degree.
• Experience in customer services and/or human resources.
• Excellent oral and written communication skills.
• Excellent problem solving skills and strong customer service skills.
• Proficient in Microsoft Office applications.
• Workday or other HRIS experience (Preferred).
• Additional language – Spanish (Preferred).

Responsibilities

• Responds to questions on administrative procedures and HR practices via phone, case management, and live chat.
• Educates employees on HR services and self-service tools (HR Portal, Knowledge base).
• Researches and resolves problems in a timely manner and escalate as needed.
• Document queries and issues and determine root cause to provide accurate answers.
• Prioritize and manage multiple issues and maintain SLAs.
• Contribute to improving HR services and processes to enhance employee satisfaction.

Skills

Customer service

Communication

Problem solving

Organizational skills

Attention to detail

Spanish (Preferred)

Education

High school diploma

HR Certification (Preferred)

Tools

Workday

Job description

Avis Budget Group is seeking an HR Employee Support Representative in Tulsa, OK to handle HR-related queries via phone, case management, and live chat. You will educate employees on available HR services and self-service tools, research and resolve issues promptly, and document inquiries while ensuring policy compliance.

Strong communication and problem-solving skills are essential, with proficiency in MS Office and Workday experience preferred. English proficiency required; Spanish is a plus.