Entry Level HR Specialist- T1

United States 2 Avis Budget Car Rental LLC; Oklahoma; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life and Disability Insurance

401(k) with company match

Training provided

Employee discounts on Avis/Budget cars

Employee Assistance Program

Community involvement

Job summary

Avis Budget Group is seeking an HR Services Specialist to respond to employee inquiries via phone, case management, and live chat. You will document and resolve issues using Workday and the HR Portal, guiding employees to self-service resources.

Role emphasizes accuracy, timely problem solving, and teamwork. Requires a high school diploma and at least 1 year in customer services or HR; Spanish language skills are a plus. Training provided.

Qualifications

• High school diploma required.
• At least 1 year in customer services or HR.
• Excellent oral and written communication skills.
• Strong problem solving and customer service abilities.
• Good organizational skills and attention to detail.
• Ability to work independently and in teams.

Responsibilities

• Respond to questions on administrative procedures via phone, case management system and live chat.
• Document and escalate issues using HR systems; ensure policy compliance.
• Educate employees about HR Services and self-service tools.
• Research and resolve problems in a timely manner.
• Prioritize multiple requests and manage workload effectively.
• Maintain compliance and SLA adherence in HR processes.

Skills

Customer service

Communication

Problem solving

Teamwork

MS Office

Independent work

Spanish language

Education

High school diploma

Tools

Workday

HRIS

Job description

What You'll Do:

Responds to questions on administrative procedures and practices via multiple channels such as phone, case management system and live chat. Uses systems to document and escal… following the appropriate processes Educates employees of HR Services available to them and encourages self service tools such as the HR Portal and other systems as needed Researches and resolves all problems in a timely manner. Must be able to work on more than one issue simultaneously and prioritize urgency of requests Probes cases to determine root cause of the issue or question in order to provide accurate answers Identifies and researches incoming queries from employees Ensures that documentation and employee requests meet the policy for each process Utilizes multiple online systems to answer questions, complete requests, and ultimately resolve employee and HR needs Works independently on most routine tasks Actively contributes to delivering, maintaining and improving HR services, procedures and processes to increase employee satisfaction, driving performance and achieving results Responsible for maintaining all compliance requirements of dedicated HR shared service processes Understands and utilizes HR systems including Workday and the Employee Portal including Self Service, Knowledge base and Case Management Performs duties according to service level agreements

Perks You’ll Get:

• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Accident Insurance, FSA, additional life insurance coverages
• 401(k) Retirement Plan with company matched contributions
• Full training to learn the business and enhance professional skills
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
• Community involvement opportunities

What We’re Looking For:

• Minimum high school degree
• At least one year experience in customer services and/ or human resources area
• Excellent oral and written communication skills to answer employees’ queries effectively
• Excellent problem solving skills and strong customer service skills
• Strong organizational skills for tracking and documenting
• Attention to detail
• Ability to work both independently and in teams
• Proficient in Microsoft Office applications
• Additional language – Spanish (Preferred)
• Workday or other HRIS experience (Preferred)
• Experience in an HR Service Center / Contact Center Operation (Preferred)
• HR Certification (Preferred)

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group. Tulsa Oklahoma United States of America A vehicle rental provider of choice for travelers around the world, Avis Budget Group is powered by our people, our partners, and technology. We operate some of the most recognized brands in the industry through Avis, Budget, and Zipcar, along with local brands such as Payless, France Cars, Apex, and Maggiore.