HR Helpdesk Specialist - Employee Support

Avis Budget Group; Atlanta (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental/Vision insurance

401(k) retirement plan

Training and development

Employee discounts

Job summary

Avis Budget Group is seeking an HR Employee Support Representative to handle administration of HR queries and HR transactions, ensuring a smooth employee experience across locations. You will manage cases, provide guidance, and promote self-service tools to improve efficiency.

Responsibilities include research, escalation, and documentation using HR systems such as Workday and the Employee Portal. The role emphasizes accuracy, service level adherence, and independent task execution.

Qualifications

• Minimum high school degree.
• At least one year experience in customer services and/or human resources area.
• Excellent oral and written communication skills to answer employees’ queries effectively.
• Excellent problem solving skills and strong customer service skills.
• Strong organizational skills for tracking and documenting.
• Attention to detail.
• Ability to work both independently and in teams.
• Proficient in Microsoft Office applications.

Responsibilities

• Respond to questions on administrative procedures and practices via multiple channels such as phone, case management system and live chat.
• Use systems to document and escalate as needed following the appropriate processes.
• Educate employees of HR services available to them and encourage self‑service tools such as the HR Portal and other systems as needed.
• Research and resolve all problems in a timely manner, managing multiple issues simultaneously and prioritizing urgency of requests.
• Probe cases to determine root cause of the issue or question in order to provide accurate answers.
• Identify and research incoming queries from employees.
• Ensure that documentation and employee requests meet the policy for each process.
• Utilize multiple online systems to answer questions, complete requests, and ultimately resolve employee and HR needs.
• Work independently on most routine tasks.
• Actively contribute to delivering, maintaining and improving HR services, procedures and processes to increase employee satisfaction, driving performance and achieving results.
• Maintain all compliance requirements of dedicated HR shared service processes.
• Understand and utilize HR systems including Workday and the Employee Portal including Self Service, Knowledge base and Case Management.
• Perform duties according to service level agreements.

Skills

Customer service

Communication

Problem solving

Teamwork

Attention to detail

Education

High school diploma

Tools

Microsoft Office

Job description

Avis Budget Group is seeking an HR Employee Support Representative to handle administration of HR queries and HR transactions, ensuring a smooth employee experience across locations. You will manage cases, provide guidance, and promote self-service tools to improve efficiency.

Responsibilities include research, escalation, and documentation using HR systems such as Workday and the Employee Portal. The role emphasizes accuracy, service level adherence, and independent task execution.