Senior Case Manager, Help 365 - Empower NYC Communities

Ny-Common-Pantry; New York (NY); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Paid Holidays

Paid Time Off

Health insurance

403(b) Retirement Account

Life Insurance

Pre-tax Transit Benefits

Job summary

New York Common Pantry is seeking a Help 365 Senior Case Manager in New York, NY. The role manages a caseload while guiding the Help 365 team, ensuring effective coordination of benefits, housing stabilization resources, and access to emergency food services.

You will lead staff, train volunteers, monitor data quality, and ensure compliance with program standards at the East Harlem location. Fluency in English and Spanish is required.

Qualifications

• English and Spanish proficiency required.
• Bachelor’s degree in Social Work or related field; relevant experience may substitute.
• Experience with case management databases.
• Strong customer service and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with Microsoft Office and Google Drive.

Responsibilities

• Provide day-to-day guidance, mentorship, and operational support to Case Managers and volunteers.
• Oversee daily Help 365 operations at the East Harlem location.
• Monitor staff productivity, service quality, and adherence to policies.
• Ensure exceptional customer service and resolve participant concerns.
• Train and onboard new Case Managers and volunteers.
• Maintain client records in the database and ensure timely documentation.
• Represent NYCP at coalition meetings and community events.
• Support data quality, reporting, and program oversight.

Skills

Bilingual English/Spanish

Customer service

Interpersonal skills

Multitasking

Case management databases

POS (Paperless Office System)

Microsoft Office

Google Drive

Education

Bachelor’s degree in Social Work or related field

Tools

POS

Microsoft Office

Google Drive

Job description

New York Common Pantry is seeking a Help 365 Senior Case Manager in New York, NY. The role manages a caseload while guiding the Help 365 team, ensuring effective coordination of benefits, housing stabilization resources, and access to emergency food services.

You will lead staff, train volunteers, monitor data quality, and ensure compliance with program standards at the East Harlem location. Fluency in English and Spanish is required.