Bilingual Healthcare Support Specialist

TEKsystems; Houston (TX); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

PTO

Job summary

TEKsystems seeks a Customer Experience Agent to be the first point of contact for our Medicare members. This role is fully onsite in Northwest Houston, TX, and requires bilingual Spanish communication to deliver empathetic, accurate assistance.

You will handle inquiries about benefits, claims, enrollment, and clinical services, working with internal teams to resolve issues and improve the member experience. Shift details apply; pay ranges noted apply to this role.

Qualifications

• Bilingual Spanish required.
• Experience in call centers preferred.
• Customer service excellence and empathy required.

Responsibilities

• Respond to inbound inquiries from Medicare Advantage members, providing accurate, timely, and warm support.
• Navigate benefits, claims, enrollment, and clinical services, advocating for member needs and coordinating with internal teams for resolution.
• Listen actively to member needs, de-escalate concerns, and provide personalized, compassionate support.

Skills

Bilingual Spanish

Call center

Customer service

Healthcare

Insurance

Medicare

Job description

TEKsystems seeks a Customer Experience Agent to be the first point of contact for our Medicare members. This role is fully onsite in Northwest Houston, TX, and requires bilingual Spanish communication to deliver empathetic, accurate assistance.

You will handle inquiries about benefits, claims, enrollment, and clinical services, working with internal teams to resolve issues and improve the member experience. Shift details apply; pay ranges noted apply to this role.