Bilingual Korean CX Agent – Health Support (Houston)

Frontline Consulting Services (FCS) Inc; Houston (TX); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, dental & vision

Critical Illness, Accident, and Hospit

401(k) Retirement Plan Pre-tax and R%-

Life Insurance (Voluntary Life & AD&D)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick)

Job summary

Frontline Consulting Services (FCS) Inc seeks a Customer Experience Agent to be the first point of contact for Medicare Advantage members. You will deliver empathetic, efficient service, resolving benefits and enrollment questions while collaborating with internal teams for complete resolution.

This full-time onsite role in Northwest Houston requires bilingual English/Korean fluency and a strong customer-service mindset to build trust and improve member experiences.

Qualifications

• Must have or be pursuing a Bachelor's degree.
• Experience in customer service roles preferred.
• Fluency in English and Korean required.

Responsibilities

• Respond to inbound inquiries from Medicare Advantage members with accurate, timely, warm support.
• Navigate benefits, claims, enrollment, and clinical services issues ensuring full resolution with internal teams.
• Demonstrate a customer-first mindset—listen, de‑escalate, and provide personalized support.

Skills

Customer service

Bilingual

Spanish

Korean

Call center

Health insurance

Healthcare

Microsoft Office

Bachelor's degree

Education

Bachelor's Degree

Job description

Frontline Consulting Services (FCS) Inc seeks a Customer Experience Agent to be the first point of contact for Medicare Advantage members. You will deliver empathetic, efficient service, resolving benefits and enrollment questions while collaborating with internal teams for complete resolution.

This full-time onsite role in Northwest Houston requires bilingual English/Korean fluency and a strong customer-service mindset to build trust and improve member experiences.