Bilingual Medicaid Support Specialist (Spanish/English)

Accurate Personnel; Houston (TX); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Job summary

Accurate Personnel LLC is hiring a bilingual Customer Service Representative in Houston, TX to serve Medicaid members with benefits questions, PCP changes, and enrollment support. You will be the primary contact, delivering a warm, helpful service experience and logging calls accurately.

Typical shift is Monday–Friday, 8:00 AM–5:00 PM, with a competitive benefits package. Candidates fluent in Spanish and English and with healthcare or Marketplace experience are encouraged to apply.

Qualifications

• Bilingual in Spanish and English preferred.
• Experience in Medicaid, healthcare benefits, or Marketplace customer service preferred.
• Open-minded and receptive to feedback, eager to collaborate.
• Strong communication, active listening, and ability to navigate phone systems and member databases.

Responsibilities

• Manage 30 to 40 calls per day (up to 50–60 during peak periods) assisting Medicaid members with care navigation, plan benefits, PCP changes, and general inquiries
• Communicate with a warm, personable, and helpful service style to resolve member needs effectively and build trust
• Log into the call queue promptly at 8:00 AM to maintain seamless queue coverage
• Actively participate in regular coaching sessions, team check-ins, and ongoing performance feedback with team leaders
• Utilize foundational knowledge of Medicaid and state‑mandated benefit rules (with opportunities for future cross‑training)

Skills

Bilingual (Spanish/English)

Customer service

Medicaid knowledge

Inbound call center

Job description

Accurate Personnel LLC is hiring a bilingual Customer Service Representative in Houston, TX to serve Medicaid members with benefits questions, PCP changes, and enrollment support. You will be the primary contact, delivering a warm, helpful service experience and logging calls accurately.

Typical shift is Monday–Friday, 8:00 AM–5:00 PM, with a competitive benefits package. Candidates fluent in Spanish and English and with healthcare or Marketplace experience are encouraged to apply.