Bilingual Customer Support Specialist - Health & Broker Services

CVS Health; Indianapolis (IN); On-site; USD 23,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Job summary

CVS Health in Indianapolis is seeking a Bilingual Customer Service Representative to provide English/Spanish support for routine and complex inquiries, researching issues and educating customers on plans and policies. You will document interactions, coordinate with teams, and ensure a positive customer experience.

Within Broker Services, you will handle inbound brokerage inquiries about application status, contracting, appointments, certifications, commissions, and producer eligibility.

Qualifications

• Bilingual proficiency in English and Spanish.
• Must be located in Eastern or Central Time Zone.
• Strong verbal and written communication with a customer focus.
• Strong research, problem-solving, and analytical skills.
• Ability to navigate multiple systems and maintain accuracy.
• Understand and apply policies, procedures, and regulatory requirements.
• Strong data entry and documentation skills with multitasking.
• Accountability and ownership in resolving inquiries.

Responsibilities

• Provide bilingual support in English and Spanish for routine and complex inquiries.
• Research and resolve issues, educate customers on plans, policies, tools, and resources.
• Document interactions and coordinate with appropriate teams for review.
• Handle inbound brokerage inquiries related to application status, contracting, appointments, certifications, and commissions.
• Support background checks, credentialing questions, and producer information with accuracy.

Skills

Bilingual (English & Spanish)

Time zone flexibility

Verbal and written communication

Research and analytical skills

multitask & prioritize

Education

High school diploma or GED

Tools

Microsoft Office

Job description

CVS Health in Indianapolis is seeking a Bilingual Customer Service Representative to provide English/Spanish support for routine and complex inquiries, researching issues and educating customers on plans and policies. You will document interactions, coordinate with teams, and ensure a positive customer experience.

Within Broker Services, you will handle inbound brokerage inquiries about application status, contracting, appointments, certifications, commissions, and producer eligibility.