Bilingual Customer Care Specialist (EN/ES)

CVS Health; Frankfort (KY); On-site; USD 23,000 - 47,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Job summary

CVS Health in Frankfort, KY is hiring a Bilingual Customer Service Representative to support customers in English and Spanish. You will research and resolve inquiries, educate on plans, policies, and resources, and document interactions across multiple systems.

You’ll handle inbound brokerage inquiries related to application status, contracting, appointments, certifications, commissions, and producer eligibility, with a focus on accuracy, compliance and a positive customer experience.

Qualifications

• Bilingual proficiency in English and Spanish required.
• Must be located in either Eastern or Central Time Zone.
• Strong verbal and written communication with a customer-focused approach.
• Strong research, problem-solving, and analytical skills.
• Ability to navigate multiple systems, applications, and resources.
• Attention to detail when processing contracts, appointments, certifications, commissions, and producer information.

Responsibilities

• Handle inbound brokerage inquiries related to application status, contracting, appointments, certifications, commissions, and producer eligibility.
• Process Medicare contracts and appointments, verify certifications, review commission inquiries, and perform data entry.
• Assist with credentialing and recredentialing questions, and support background check review and documentation.
• Maintain accuracy, ownership and compliance while delivering a positive customer experience in English and Spanish.

Skills

Bilingual English/Spanish

Verbal and written communication

Research and problem-solving

Multi-system data entry

Attention to detail and accuracy

Policy and regulatory understanding

Education

High school diploma or GED

Tools

Microsoft Office

Job description

CVS Health in Frankfort, KY is hiring a Bilingual Customer Service Representative to support customers in English and Spanish. You will research and resolve inquiries, educate on plans, policies, and resources, and document interactions across multiple systems.

You’ll handle inbound brokerage inquiries related to application status, contracting, appointments, certifications, commissions, and producer eligibility, with a focus on accuracy, compliance and a positive customer experience.