Bilingual Customer Service Representative – Broker Services (English/Spanish)

CVS Health; Des Moines (IA); On-site; USD 23,000 - 47,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Job summary

CVS Health in Des Moines, IA, seeks a Bilingual Customer Service Representative to support customers in English and Spanish. You will research, resolve inquiries, and educate customers on applicable plans and policies, while documenting interactions and coordinating with teams.

This full-time role requires strong communication, accuracy, and the ability to navigate multiple systems. Preference for experience with health insurance or broker services.

Qualifications

• Bilingual English/Spanish required with clear communication in both languages.
• Must be located in Eastern or Central Time Zone.
• Strong verbal/written communication with a customer focus.
• Strong research, problem-solving, and analytical skills.
• Able to navigate multiple systems, applications, and resources simultaneously.
• High attention to detail when processing contracts, appointments, certifications and commissions.
• Ability to follow policies, procedures and regulatory requirements.
• Excellent data entry and documentation skills; manage multiple priorities in a fast-paced environment.
• Demonstrated accountability and ownership in resolving inquiries.

Responsibilities

• Serve as a bilingual point of contact for customers in English and Spanish.
• Research and resolve customer inquiries; educate on plans, policies, and tools.
• Document interactions and coordinate with relevant teams for complex cases.
• Handle inbound brokerage inquiries related to status, contracting, appointments, certifications, commissions, and producer eligibility.
• May process Medicare contracts/appointments, verify certifications, and support credentialing processes.

Skills

Bilingual English/Spanish

Timezone awareness

Customer-focused communication

Research & problem-solving

Multi-system navigation

Attention to detail

Policy comprehension

Data entry & documentation

Time management

Accountability & ownership

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Bilingual Customer Service Representative serves as a key point of contact for customers, providing professional and accurate support in both English and Spanish for routine and complex inquiries. The representative researches and resolves issues, educates customers on applicable plans, policies, procedures, tools, and resources, documents interactions, and coordinates with appropriate teams when additional review is required.

Within Broker Services, the representative handles inbound brokerage inquiries related to application status, contracting, appointments, certifications, commissions, and producer eligibility. Responsibilities may include processing Medicare contracts and appointments, verifying certifications, reviewing commission inquiries, performing data entry, assisting with credentialing and recredentialing questions, and supporting background check review and documentation.

This role requires strong customer service, research, problem-solving, communication, and system-navigation skills, with an emphasis on accuracy, ownership, compliance, and delivering a positive customer experience in both English and Spanish.

Required Qualifications

• Bilingual proficiency in English and Spanish, with the ability to communicate effectively with customers in both languages.

• Must be located in either Eastern or Central Time Zone.

• Strong verbal and written communication skills with a customer-focused and empathetic approach.

• Strong research, problem-solving, and analytical skills.

• Ability to navigate multiple systems, applications, and resources simultaneously.

• Strong attention to detail and accuracy when processing contracts, appointments, certifications, commissions, and producer information.

• Ability to understand and apply established policies, procedures, and regulatory requirements.

• Strong data entry and documentation skills.Ability to manage multiple priorities in a fast-paced service environment.

• Demonstrated accountability and ownership in researching and resolving customer inquiries.

Preferred Qualifications

• Previous customer service, call center, broker services, or health insurance experience.

• Experience supporting brokers, producers, agents, or other external business partners.

• Knowledge of Medicare products, contracting, appointments, certifications, and commissions.

• Familiarity with health insurance terminology, benefit plans, enrollment processes, and regulatory requirements.

• Experience working across multiple systems in a high-volume service or processing environment.

• Proficiency with Microsoft Office applications.

• Strong organizational, research, problem-solving, and time-management skills.

Education

• High school diploma or equivalent (GED) required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $34.15

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments (https://learn.bswift.com/cvshealth-mainland) .

We anticipate the application window for this opening will close on: 12/11/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran — committed to diversity in the workplace.