Bilingual Customer Support Specialist (EN/ES) – Health Insurance

CVS Health; Des Moines (IA); On-site; USD 23,000 - 47,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Job summary

CVS Health in Des Moines, IA, seeks a Bilingual Customer Service Representative to support customers in English and Spanish. You will research, resolve inquiries, and educate customers on applicable plans and policies, while documenting interactions and coordinating with teams.

This full-time role requires strong communication, accuracy, and the ability to navigate multiple systems. Preference for experience with health insurance or broker services.

Qualifications

• Bilingual English/Spanish required with clear communication in both languages.
• Must be located in Eastern or Central Time Zone.
• Strong verbal/written communication with a customer focus.
• Strong research, problem-solving, and analytical skills.
• Able to navigate multiple systems, applications, and resources simultaneously.
• High attention to detail when processing contracts, appointments, certifications and commissions.
• Ability to follow policies, procedures and regulatory requirements.
• Excellent data entry and documentation skills; manage multiple priorities in a fast-paced environment.
• Demonstrated accountability and ownership in resolving inquiries.

Responsibilities

• Serve as a bilingual point of contact for customers in English and Spanish.
• Research and resolve customer inquiries; educate on plans, policies, and tools.
• Document interactions and coordinate with relevant teams for complex cases.
• Handle inbound brokerage inquiries related to status, contracting, appointments, certifications, commissions, and producer eligibility.
• May process Medicare contracts/appointments, verify certifications, and support credentialing processes.

Skills

Bilingual English/Spanish

Timezone awareness

Customer-focused communication

Research & problem-solving

Multi-system navigation

Attention to detail

Policy comprehension

Data entry & documentation

Time management

Accountability & ownership

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

CVS Health in Des Moines, IA, seeks a Bilingual Customer Service Representative to support customers in English and Spanish. You will research, resolve inquiries, and educate customers on applicable plans and policies, while documenting interactions and coordinating with teams.

This full-time role requires strong communication, accuracy, and the ability to navigate multiple systems. Preference for experience with health insurance or broker services.