Bilingual Health Insurance Support Specialist

CVS Health

Nashville (TN)

On-site

USD 23,000 - 47,000

Full time

3 days ago

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Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Job summary

CVS Health in Nashville, TN seeks a dedicated Bilingual Customer Service Representative to deliver accurate support in English and Spanish for routine and complex inquiries. You will research issues, educate customers on plans, and coordinate with teams to ensure timely resolutions.

Role requires strong communication, system navigation, and an empathetic, customer-first mindset in a fast-paced environment. Full-time hours in the broker services context support contract, appointment, and

Qualifications

Bilingual proficiency in English and Spanish with ability to communicate with customers in both languages.
Must be located in Eastern or Central Time Zone.
Strong verbal and written communication with a customer-focused approach.
Strong research, problem-solving, and analytical skills.
Ability to navigate multiple systems, applications, and resources simultaneously.
Attention to detail when processing contracts, appointments, certifications, commissions, and producer information.

Responsibilities

Provide bilingual customer support for routine and complex inquiries in English and Spanish.
Research, resolve issues, and educate customers on plans, policies, procedures, tools and resources.
Coordinate with internal teams to review and escalate requests as needed.