Bilingual Health Support Specialist (English/Spanish)

CVS Health; Baton Rouge (LA); On-site; USD 23,000 - 47,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement plan

Job summary

CVS Health in Baton Rouge, LA is seeking a bilingual Customer Service Representative to support customers in English and Spanish across routine and complex inquiries. You will research, resolve, educate on plans, and document interactions as you coordinate with cross-functional teams.

The role focuses on broker services, processing contracts and appointments, and maintaining accuracy across multiple systems. A High school diploma is required, and experience in customer service is preferred.

Qualifications

• Bilingual in English and Spanish required.
• Able to work in Eastern or Central Time Zone.
• Strong written and verbal communication with a customer-focused approach.
• Proven research, problem-solving, and analytical skills.
• Capable of navigating multiple systems and applications.
• Accurate data entry and documentation of interactions.
• Understanding of policy, procedures, and regulatory requirements.
• Demonstrated accountability in resolving inquiries.

Responsibilities

• Serve as a bilingual point of contact for English and Spanish inquiries.
• Research, resolve, and educate customers on applicable plans, policies, and resources.
• Document interactions and coordinate with relevant teams as needed.
• Handle inbound brokerage inquiries related to applications, contracts, and commissions.
• Assist with credentialing, appointments, and background check reviews.

Skills

Bilingual English/Spanish

Customer service

Time zone knowledge

Research & problem solving

Data entry accuracy

Policy & regulatory understanding

Documentation skills

Multi-system navigation

Accountability & ownership

Education

High school diploma or GED

Tools

Microsoft Office

Job description

CVS Health in Baton Rouge, LA is seeking a bilingual Customer Service Representative to support customers in English and Spanish across routine and complex inquiries. You will research, resolve, educate on plans, and document interactions as you coordinate with cross-functional teams.

The role focuses on broker services, processing contracts and appointments, and maintaining accuracy across multiple systems. A High school diploma is required, and experience in customer service is preferred.