Bilingual Customer Support Specialist - English & Spanish

CVS Health; Topeka (KS); On-site; USD 23,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Employee assistance programs

Job summary

CVS Health seeks a bilingual (English/Spanish) Customer Service Representative to support customers with routine and complex inquiries. You will resolve issues, educate on plans and processes, document interactions, and coordinate with teams for review within Broker Services.

You must be located in the Eastern or Central Time Zone and demonstrate strong communication, research, and data-entry skills. This is a full-time role offering a comprehensive benefits package.

Qualifications

• Bilingual in English and Spanish with clear communication for customers.
• Located in Eastern or Central Time Zone.
• Strong written and verbal communication with a customer‑facing mindset.
• Ability to research, resolve issues, and apply regulations and policies.

Responsibilities

• Handle inbound inquiries with accuracy and empathy in English and Spanish.
• Educate customers on plans, policies, procedures, tools, and resources.
• Document interactions and coordinate with relevant teams for review.

Skills

Bilingual English/Spanish

Time zone aware

Customer focus

Research and problem solving

Data entry accuracy

Multi-system navigation

Education

High school diploma or GED

Tools

Microsoft Office

Job description

CVS Health seeks a bilingual (English/Spanish) Customer Service Representative to support customers with routine and complex inquiries. You will resolve issues, educate on plans and processes, document interactions, and coordinate with teams for review within Broker Services.

You must be located in the Eastern or Central Time Zone and demonstrate strong communication, research, and data-entry skills. This is a full-time role offering a comprehensive benefits package.