Bilingual Health Access Navigator

ACCESS to Healthcare Network; Reno (NV); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Vision provided

Health Savings Account

Dependent Care FSA

Dental Insurance

Life Insurance

Paid Time Off

14 Holidays

Bereavement Leave

Paid parental leave

Tuition Assistance

Job summary

Access to Healthcare Network in Reno is seeking a Health Resource Specialist to screen callers for eligibility across Nevada programs, including Medicaid and Nevada Check-Up. The role supports front desk tasks as needed and emphasizes compassionate customer service and accurate information.

The position requires bilingual English/Spanish capability, strong data entry, and proficiency with Microsoft Office; Salesforce experience is a plus. Typical hours are approx.

Qualifications

• Bilingual English/Spanish required.
• High school diploma or equivalent; AA preferred.
• Valid Nevada driver's license with clean driving record.
• Minimum of two years in customer service.
• Proficient with Microsoft Office; Salesforce exposure preferred.

Responsibilities

• Screen callers to determine eligibility for Nevada healthcare programs.
• Provide accurate information on program requirements and enrollment.
• Assist with front desk operations and general administrative duties.
• Input and maintain caller data in the database with accuracy.
• Coordinate with supervisors and internal teams to resolve issues.

Skills

Bilingual EN/ES

Customer service

Data entry

Communication skills

Education

High School Diploma

AA degree preferred

Tools

Salesforce

Microsoft Office

RingCentral

Job description

Access to Healthcare Network in Reno is seeking a Health Resource Specialist to screen callers for eligibility across Nevada programs, including Medicaid and Nevada Check-Up. The role supports front desk tasks as needed and emphasizes compassionate customer service and accurate information.

The position requires bilingual English/Spanish capability, strong data entry, and proficiency with Microsoft Office; Salesforce experience is a plus. Typical hours are approx.