Patient Care Call Center Specialist – Scheduling & Inquiries

Nevada Health Centers; Las Vegas (NV); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Competitive compensation with merit-in

Medical, vision and dental plans (PPO)

403(b) retirement plan with employer 3

Generous time-off policy and holidays

Company paid life/AD&D and long term  

Résumé du poste

Nevada Health Centers in Las Vegas is seeking a Call Center Representative to support patient scheduling and inquiries. You will handle incoming and outgoing calls, confirm appointments, and triage with clinic staff to ensure smooth patient flow.

The role emphasizes outstanding customer service, accurate documentation in electronic health records, and adherence to clinic policies. Bilingual skills (English/Spanish) are a plus, and the team collaborates across departments to improve access to

Qualifications

• High school diploma or GED.
• 6 months experience in a customer service role.
• Strong written and verbal communication.

Responsabilités

• Provides exceptional customer service to both internal and external customers.
• Monitors and directs incoming and outgoing calls in a timely manner.
• Schedules, reschedules, cancels, and confirms appointments accurately.
• Coordinates walk-ins and triaging with clinic staff.
• Blocks provider schedules as requested by call center and/or clinic supervisor.
• Answers general inquiries regarding clinic services and hours, informs patients about sliding fee programs and insurance eligibility.
• Completes appropriate patient documentation in electronic medical records.
• Follows all policies and procedures and appropriately report concerns and patient issues as well as procedures for personal requests.
• Alerts for ways to improve customer service, improve patient flow.
• Attend required meetings and participate in committees as requested.

Connaissances

Customer service

Written and verbal communication

Time management

Formation

High school diploma or GED

Outils

Electronic Health Records (EHR)

Multi-line phone system

Computers/Software proficiency

Description du poste

Nevada Health Centers in Las Vegas is seeking a Call Center Representative to support patient scheduling and inquiries. You will handle incoming and outgoing calls, confirm appointments, and triage with clinic staff to ensure smooth patient flow.

The role emphasizes outstanding customer service, accurate documentation in electronic health records, and adherence to clinic policies. Bilingual skills (English/Spanish) are a plus, and the team collaborates across departments to improve access to