Health Resource Specialist - Bilingual

ACCESS to Healthcare Network

Reno (NV)

On-site

USD 22,000 - 30,000

Full time

44 hours ago

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Benefits offered by this job

Medical Insurance

Vision provided

Health Savings Account

Dependent Care FSA

Dental Insurance

Life Insurance

Paid Time Off

14 Holidays

Bereavement Leave

Paid parental leave

Tuition Assistance

Job summary

Access to Healthcare Network in Reno is seeking a Health Resource Specialist to screen callers for eligibility across Nevada programs, including Medicaid and Nevada Check-Up. The role supports front desk tasks as needed and emphasizes compassionate customer service and accurate information.

The position requires bilingual English/Spanish capability, strong data entry, and proficiency with Microsoft Office; Salesforce experience is a plus. Typical hours are approx.

Qualifications

Bilingual English/Spanish required.
High school diploma or equivalent; AA preferred.
Valid Nevada driver's license with clean driving record.
Minimum of two years in customer service.
Proficient with Microsoft Office; Salesforce exposure preferred.

Responsibilities

Screen callers to determine eligibility for Nevada healthcare programs.
Provide accurate information on program requirements and enrollment.
Assist with front desk operations and general administrative duties.
Input and maintain caller data in the database with accuracy.
Coordinate with supervisors and internal teams to resolve issues.

Skills

Bilingual EN/ES

Customer service

Data entry

Communication skills

Education

High School Diploma

AA degree preferred

Tools

Salesforce

Microsoft Office

RingCentral

Job description

Job Title: Health Resource Specialist - Bilingual

Reports To: Eligibility & Enrollment Manager

Supervises: Not Applicable

Location: Access to Healthcare Network - Reno

Status: Full-Time, Non-Exempt

About Access To Healthcare Network (AHN)

Access to Healthcare Network (AHN) is a mission-driven nonprofit dedicated to improving access to quality healthcare and supportive services. We foster a collaborative, respectful, and dynamic work environment where team members feel valued and supported. Joining AHN means contributing to meaningful work that positively impacts seniors, individuals with disabilities, and underserved community members.

Job Purpose

The Health Resource Specialist is responsible for screening callers to determine eligibility and need for a wide range of healthcare programs available in Nevada, including but not limited to Access to Healthcare Network, Nevada Medicaid, Medicare, and Nevada Check-Up. Additionally, the Health Resource Specialist provides backup support to front desk operations as needed, assisting with customer service and administrative duties to maintain efficient office workflow.

Typical schedule: 8:00a-4:30p or 8:00a-5:00p when covering Front Office

Key Responsibilities And Accountabilities

Develop and maintain a strong working knowledge of healthcare programs including Access to Healthcare Network, Nevada Check-Up, Medicare, Medicaid, and private insurance plans, including eligibility requirements and enrollment procedures.
Handle inbound inquiry calls by providing accurate information on program requirements, answering questions, processing referrals, and ensuring timely and appropriate resolution.
Assess caller needs with professionalism, empathy, and patience, ensuring a positive customer experience.
Effectively communicate information regarding AHN programs and external community resources to meet client needs.
Accurately input and maintain caller information in the database while using critical thinking to deliver effective assistance.
Perform fast and precise data entry to support program operations.
Collaborate closely with the Supervisor to ensure efficient and effective handling of caller concerns and issues.
Maintain and update Access Medical and Healthy Living Plus membership accounts with a high level of accuracy.
Build and sustain positive working relationships with members and internal departments.
Review dispatch records to ensure accuracy, compliance with policies, and adherence to service level agreements.
Communicate with drivers regarding scheduling updates, traffic conditions, and client-related concerns.
Maintain clear and consistent communication with drivers, clients, and internal teams regarding dispatch updates and service status.
Provide backup support for Transportation (driving) and Front Desk operations as needed.
Perform other duties as assigned to support departmental and organizational goals.

Basic Requirements

Knowledge of AHN services and willingness to learn administrative systems.
Develop a clear foundational understanding of Access to Healthcare Network administrative functions, services, and internal systems.
Develop a working knowledge of the RingCentral phone system to effectively manage calls.
Demonstrate the ability to interact with clients and staff in a manner that is both compassionate and professional.
Must attend staff and interdepartmental meetings and be willing to meet with the manager on a consistent and regular basis.
Comfortable working in a fast-paced, process-driven environment while maintaining accuracy and efficiency.
Strong team player with a collaborative mindset; able to work effectively across teams to achieve shared goals.
Flexibility: Department work schedules are determined based on operational needs and may be adjusted at any time to meet changing departmental requirements.
Must adhere to HIPAA regulations.

Minimum Education & Experience

Bilingual (English/Spanish) required.
High School Diploma or equivalent required: AA Degree preferred.
Valid Nevada Driver's License required with an acceptable five-year driving record that meets AHN insurance requirements
Minimum of two years of customer service experience required.
Minimum of two years of computer experience, including proficiency with Microsoft operating systems, word processing applications, spreadsheets, internet navigation, database entry, and report generation.
Experience with Salesforce software preferred
Strong communication and organizational skills.
Demonstrated experience in planning and executing organizational communications.
Knowledge of public health programs or insurance preferred.

Work Environment & Physical Requirements

The noise level in the work environment is usually moderate, and the employee usually works in a climate-controlled office environment.
Ability to travel and operate a vehicle for extended periods, including driving up to 4-6 consecutive hours as needed.
Ability to sit at a computer for up to 6 - 8 hours per day.
Ability to stand and walk for 3 - 6 hours per day.
Ability to perform repetitive hand and wrist movements, including keyboarding and data entry.
Ability to lift, carry, push, and pull up to 30 pounds on a regular basis, with or without reasonable accommodation.

The statements herein are intended to describe the general nature and level of the position, but are not necessarily a complete list of responsibilities, duties and skills required of employee(s) so classified. As such, responsibilities, duties, and required skills may be changed, expanded, reduced, or deleted to meet the business needs of Access to Healthcare Network. Furthermore, they do not establish a contract or implied contract for employment.

FUNDING CLAUSE

This position is funded through external grant sources. Continued employment is contingent upon the ongoing availability of this funding. If funding is reduced or discontinued, the position may be changed or eliminated.

As an equal opportunity employer, we are committed to identifying and developing the skills and leadership of people from diverse backgrounds. We encourage all qualified candidates to apply.

Benefits