Medical Call Center Specialist - Bilingual Preferred

Community-Health-Alliance---Nevada; Reno (NV); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Competitive wage: $19.50/hour

Company-paid employee medical, vision,

Dental insurance (80-90% covered)

PTO 15 days/year + 8 holidays

CHA pension plan 5% after 1 year

403(b) retirement plan

Accidental Death & Dismemberment (AD&D

Job summary

Community Health Alliance is seeking a full-time Call Center Representative in Reno, NV. The role involves answering and routing incoming calls, scheduling patient appointments, and helping patients with general inquiries in a fast-paced clinic environment.

Preferred bilingual English/Spanish candidates with experience in EMR/EPM systems and strong data-entry accuracy. Competitive benefits apply, with on-site work across CHA locations.

Qualifications

• High school diploma or GED required.
• At least one year of experience in call center, medical office, or customer service environment.

Responsibilities

• Answer and route incoming calls.
• Schedule patient appointments.
• Support patients with general inquiries.
• Maintain confidentiality of medical and financial information.

Skills

Bilingual English/Spanish

Customer service

Communication

Attention to detail

Team collaboration

Data entry

Phone etiquette

Education

High school diploma or GED

Certificate program / some college

Tools

EMR/EPM systems

Microsoft Office Suite

Scheduling software

Job description

Community Health Alliance is seeking a full-time Call Center Representative in Reno, NV. The role involves answering and routing incoming calls, scheduling patient appointments, and helping patients with general inquiries in a fast-paced clinic environment.

Preferred bilingual English/Spanish candidates with experience in EMR/EPM systems and strong data-entry accuracy. Competitive benefits apply, with on-site work across CHA locations.