Bilingual Health Resource Specialist - Remote & Benefits

ACCESS to Healthcare Network; Reno (NV); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

No-cost Medical Insurance

No-cost Vision Insurance

HSA contributions

Dependent Care FSA

Dental Insurance

Life Insurance

Long-Term Disability

Work From Home

4 Weeks Paid Time Off

14 Paid Holidays

Bereavement Leave

Parental Leave

Tuition Assistance

Job summary

Access to Healthcare Network (AHN) in Reno, Nevada is seeking a full-time Bilingual Health Resource Specialist to help individuals access the healthcare resources they need most. This role serves as a trusted guide, advocate, and resource for navigating challenging healthcare situations.

The day-to-day includes responding to inquiries, processing referrals, scheduling appointments, enrolling new members, and conducting program orientations while ensuring HIPAA compliance.

Qualifications

• High School Diploma or equivalent.
• 1 year in healthcare, social services, or patient services.
• 1 year of general office experience including data entry, filing, customer service, and document management.
• 2 years using databases and software applications.
• Proficiency with Word, Excel, Outlook, and PowerPoint.
• Strong organizational, time-management, and attention-to-detail skills.
• Effective communication with clients, providers, community partners, and staff.
• Ability to manage multiple priorities in a fast-paced environment.
• Working knowledge of office equipment and troubleshooting.
• Basic IT proficiency.
• HIPAA compliance and confidentiality.
• State Nevada Screening pass.
• Willingness to participate in ongoing professional development.
• Associate Degree (AA) preferred. Experience with medical billing, insurance benefits, or patient coordination valued.

Responsibilities

• Respond to inquiries and process referrals to AHN programs.
• Schedule appointments, enroll new members, and conduct program orientations.
• Help clients understand eligibility requirements and available services.
• Support Ryan White Eligibility and Patient Care Services programs.
• Monitor client participation and coordinate payment processing.
• Maintain accurate records and ensure HIPAA compliance.
• Utilize RingCentral, Salesforce, CAREWare, RWISE, and Ramsell; collaborate with coworkers and partners.

Skills

Bilingual English/Spanish

Healthcare experience

Data entry

Customer service

Microsoft Word

Excel

Outlook

PowerPoint

HIPAA compliance

Organizational skills

Time management

Communication with clients

Multitasking

Basic IT proficiency

Education

High School Diploma or equivalent

AA preferred

Tools

RingCentral

Salesforce

CAREWare

RWISE

Ramsell

Job description

Access to Healthcare Network (AHN) in Reno, Nevada is seeking a full-time Bilingual Health Resource Specialist to help individuals access the healthcare resources they need most. This role serves as a trusted guide, advocate, and resource for navigating challenging healthcare situations.

The day-to-day includes responding to inquiries, processing referrals, scheduling appointments, enrolling new members, and conducting program orientations while ensuring HIPAA compliance.