Bilingual Health Resource Specialist

Accesstohealthcare; Reno (NV); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

No-cost Employee Medical Insurance

No-cost Employee Vision Insurance

Employer-Contributed HSA ($35/month)

Dependent Care FSA

Affordable Dependent Coverage Options

Dental Insurance

Free Life Insurance

Free Long-Term Disability

Voluntary Ancillary Benefits

Work From Home Opportunities

4 Weeks Paid Time Off in Year One

14 Paid Holidays

Bereavement Leave

4 Weeks Paid Parental Leave

Tuition Assistance

Additional employee-focused benefits

Job summary

Access to Healthcare Network (AHN) in Reno, Nevada is seeking a full-time Bilingual Health Resource Specialist to guide individuals and families to healthcare resources. The role involves referrals, scheduling, enrollment, and program orientations while maintaining HIPAA standards.

The ideal candidate has a High School Diploma or equivalent, at least one year in healthcare or social services, and proficiency with Microsoft Office.

Qualifications

• High School Diploma or equivalent required.
• Minimum one year of experience in a healthcare, social services, or patient services setting.
• Minimum one year of general office experience, including data entry, filing, customer service, and document management.
• Minimum two years of experience utilizing databases and software applications.
• Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.
• Strong organization, time management, and attention-to-detail skills.
• Ability to communicate effectively with clients, providers, community partners, and staff.
• Ability to manage multiple priorities in a fast-paced environment.
• Working knowledge of office equipment and related troubleshooting; basic IT proficiency.
• Ability to maintain HIPAA confidentiality and successfully pass a State of Nevada Screening.
• Willingness to participate in ongoing professional development.
• An Associate Degree (AA) is preferred. Experience with medical billing, insurance benefits, or patient coordination is highly valued.

Responsibilities

• Respond to inquiries, process referrals, schedule appointments, enroll new members, and conduct program orientations.
• Help individuals understand eligibility requirements and available services.
• Provide support for Ryan White Eligibility and Patient Care Services programs.
• Monitor client participation and gather healthcare cost information.
• Coordinate payment processing and maintain accurate records.
• Ensure compliance with HIPAA regulations.
• Utilize systems such as RingCentral, Salesforce, CAREWare, RWISE, and Ramsell while collaborating with coworkers and community partners.
• Ensure every client receives the highest level of service, support, and care.

Skills

Organization

Time management

Attention to detail

Communication

Multitasking

HIPAA compliance

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

Access to Healthcare Network (AHN) in Reno, Nevada is searching for a full-time Bilingual Health Resource Specialist who is ready to help individuals and families gain access to the healthcare resources they need most. This is more than a job. It's an opportunity to be a trusted guide, advocate, and resource for people navigating challenging healthcare situations.

WHAT WE OFFER

Because the people who care for our community deserve exceptional support too. This full-time opportunity offers $21.63 per hour along with an exceptional benefits package that includes:

• No-cost Employee Medical Insurance
• No-cost Employee Vision Insurance
• Employer-Contributed HSA ($35/month)
• Dependent Care FSA
• Affordable Dependent Coverage Options
• Dental Insurance
• Free Life Insurance
• Free Long-Term Disability
• Voluntary Ancillary Benefits
• Work From Home Opportunities
• 4 Weeks Paid Time Off in Year One
• 14 Paid Holidays
• Bereavement Leave
• 4 Weeks Paid Parental Leave
• Tuition Assistance
• Additional employee-focused benefits

WHAT WE'RE ALL ABOUT

Since 2006, Access to Healthcare Network (AHN) has been dedicated to improving healthcare access across Nevada through innovative solutions, meaningful partnerships, and compassionate care. As a mission-driven nonprofit, we believe strong relationships are the foundation of lasting change, whether supporting individuals and families, collaborating with healthcare partners, or developing programs that strengthen communities. Our team is united by a culture of respect, purpose, and service, where employees are encouraged to share ideas, make an impact, and grow professionally. If you're passionate about helping others and want to be part of a supportive, fast-paced organization that truly makes a difference, AHN is a place where your work can change lives every day.

WHAT WE'RE LOOKING FOR IN A BILINGUAL HEALTH RESOURCE SPECIALIST

• High School Diploma or equivalent required
• Minimum one (1) year of experience in a healthcare, social services, or patient services setting
• Minimum one (1) year of general office experience, including data entry, filing, customer service, and document management
• Minimum two (2) years of experience utilizing databases and software applications
• Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint
• Strong organization, time management, and attention-to-detail skills
• Ability to communicate effectively with clients, providers, community partners, and staff
• Ability to manage multiple priorities in a fast-paced environment
• Working knowledge of office equipment and related troubleshooting
• Basic IT proficiency
• Ability to maintain HIPAA compliance and confidentiality
• Ability to successfully pass a State of Nevada Screening
• Willingness to participate in ongoing professional development

An Associate Degree (AA) is preferred. Experience with medical billing, insurance benefits, or patient coordination is highly valued.

DAY-TO-DAY

As a Bilingual Health Resource Specialist, your day will be filled with meaningful interactions and opportunities to make a difference. You will serve as a vital link between clients, healthcare providers, community organizations, and AHN programs by responding to inquiries, processing referrals, scheduling appointments, enrolling new members, and conducting program orientations. You'll help individuals understand eligibility requirements and available services, provide support for Ryan White Eligibility and Patient Care Services programs, monitor client participation, gather healthcare cost information, coordinate payment processing, maintain accurate records, and ensure compliance with HIPAA regulations. Throughout the day, you'll utilize systems such as RingCentral, Salesforce, CAREWare, RWISE, and Ramsell while collaborating with coworkers and community partners to ensure every client receives the highest level of service, support, and care.

WHAT YOUR SCHEDULE LOOKS LIKE

This is a full-time position working Monday through Friday from 8:00 AM to 5:00 PM. Schedule flexibility may occasionally be required based on departmental and organizational needs.

Required to pass a background check through the State of Nevada