Bilingual Health Resource Specialist

ACCESS to Healthcare Network; Reno (NV); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

No-cost Medical Insurance

No-cost Vision Insurance

HSA contributions

Dependent Care FSA

Dental Insurance

Life Insurance

Long-Term Disability

Work From Home

4 Weeks Paid Time Off

14 Paid Holidays

Bereavement Leave

Parental Leave

Tuition Assistance

Job summary

Access to Healthcare Network (AHN) in Reno, Nevada is seeking a full-time Bilingual Health Resource Specialist to help individuals access the healthcare resources they need most. This role serves as a trusted guide, advocate, and resource for navigating challenging healthcare situations.

The day-to-day includes responding to inquiries, processing referrals, scheduling appointments, enrolling new members, and conducting program orientations while ensuring HIPAA compliance.

Qualifications

• High School Diploma or equivalent.
• 1 year in healthcare, social services, or patient services.
• 1 year of general office experience including data entry, filing, customer service, and document management.
• 2 years using databases and software applications.
• Proficiency with Word, Excel, Outlook, and PowerPoint.
• Strong organizational, time-management, and attention-to-detail skills.
• Effective communication with clients, providers, community partners, and staff.
• Ability to manage multiple priorities in a fast-paced environment.
• Working knowledge of office equipment and troubleshooting.
• Basic IT proficiency.
• HIPAA compliance and confidentiality.
• State Nevada Screening pass.
• Willingness to participate in ongoing professional development.
• Associate Degree (AA) preferred. Experience with medical billing, insurance benefits, or patient coordination valued.

Responsibilities

• Respond to inquiries and process referrals to AHN programs.
• Schedule appointments, enroll new members, and conduct program orientations.
• Help clients understand eligibility requirements and available services.
• Support Ryan White Eligibility and Patient Care Services programs.
• Monitor client participation and coordinate payment processing.
• Maintain accurate records and ensure HIPAA compliance.
• Utilize RingCentral, Salesforce, CAREWare, RWISE, and Ramsell; collaborate with coworkers and partners.

Skills

Bilingual English/Spanish

Healthcare experience

Data entry

Customer service

Microsoft Word

Excel

Outlook

PowerPoint

HIPAA compliance

Organizational skills

Time management

Communication with clients

Multitasking

Basic IT proficiency

Education

High School Diploma or equivalent

AA preferred

Tools

RingCentral

Salesforce

CAREWare

RWISE

Ramsell

Job description

Access to Healthcare Network (AHN) in Reno, Nevada is searching for a full-time Bilingual Health Resource Specialist who is ready to help individuals and families gain access to the healthcare resources they need most. This is more than a job. It's an opportunity to be a trusted guide, advocate, and resource for people navigating challenging healthcare situations.

What We Offer

This full-time opportunity offers $21.63 per hour along with an exceptional benefits package that includes:

• No-cost Employee Medical Insurance
• No-cost Employee Vision Insurance
• Employer-Contributed HSA ($35/month)
• Dependent Care FSA
• Affordable Dependent Coverage Options
• Dental Insurance
• Free Life Insurance
• Free Long-Term Disability
• Voluntary Ancillary Benefits
• Work From Home Opportunities
• 4 Weeks Paid Time Off in Year One
• 14 Paid Holidays
• Bereavement Leave
• 4 Weeks Paid Parental Leave
• Tuition Assistance
• Additional employee-focused benefits

What We're All About

Since 2006, Access to Healthcare Network (AHN) has been dedicated to improving healthcare access across Nevada through innovative solutions, meaningful partnerships, and compassionate care. As a mission-driven nonprofit, we believe strong relationships are the foundation of lasting change, whether supporting individuals and families, collaborating with healthcare partners, or developing programs that strengthen communities. Our team is united by a culture of respect, purpose, and service, where employees are encouraged to share ideas, make an impact, and grow professionally. If you're passionate about helping others and want to be part of a supportive, fast-paced organization that truly makes a difference, AHN is a place where your work can change lives every day.

WHAT WE'RE LOOKING FOR IN A BILINGUAL HEALTH RESOURCE SPECIALIST

• High School Diploma or equivalent required
• Minimum one (1) year of experience in a healthcare, social services, or patient services setting
• Minimum one (1) year of general office experience, including data entry, filing, customer service, and document management
• Minimum two (2) years of experience utilizing databases and software applications
• Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint
• Strong organization, time management, and attention-to-detail skills
• Ability to communicate effectively with clients, providers, community partners, and staff
• Ability to manage multiple priorities in a fast-paced environment
• Working knowledge of office equipment and related troubleshooting
• Basic IT proficiency
• Ability to maintain HIPAA compliance and confidentiality
• Ability to successfully pass a State of Nevada Screening
• Willingness to participate in ongoing professional development

An Associate Degree (AA) is preferred. Experience with medical billing, insurance benefits, or patient coordination is highly valued.

DAY-TO-DAY

As a Bilingual Health Resource Specialist, your day will be filled with meaningful interactions and opportunities to make a difference. You will serve as a vital link between clients, healthcare providers, community organizations, and AHN programs by responding to inquiries, processing referrals, scheduling appointments, enrolling new members, and conducting program orientations. You'll help individuals understand eligibility requirements and available services, provide support for Ryan White Eligibility and Patient Care Services programs, monitor client participation, gather healthcare cost information, coordinate payment processing, maintain accurate records, and ensure compliance with HIPAA regulations. Throughout the day, you'll utilize systems such as RingCentral, Salesforce, CAREWare, RWISE, and Ramsell while collaborating with coworkers and community partners to ensure every client receives the highest level of service, support, and care.

What Your Schedule Looks Like

This is a full-time position working Monday through Friday from 8:00 AM to 5:00 PM. Schedule flexibility may occasionally be required based on departmental and organizational needs.

Required to pass a background check through the State of Nevada

Salary: $21.63 per hour