Bilingual Global Customer Support Specialist

Natera; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

Natera is looking for an International Customer Support Representative to deliver exceptional service to our international customers. In this role, you will manage accounts, resolve inquiries, and collaborate with the Sales team and internal departments to ensure a seamless experience for healthcare professionals and laboratories.

The ideal candidate should have strong communication skills in English and Spanish, with prior customer service experience in healthcare or biotechnology. This position requires a proactive approach, attention to detail, and the ability to work independently and as part of a global team.

Qualifications

• Strong communication skills, fluency in English and Spanish.
• 2-4 years of related experience preferred.
• Previous customer service experience in healthcare or biotech.

Responsibilities

• Provide timely information to international customers.
• Manage customer accounts and support needs.
• Collaborate with internal teams to resolve customer issues.
• Document all customer interactions.
• Provide training support on test ordering processes.

Skills

Communication skills (English and Spanish)

Problem-solving skills

Attention to detail

Interpersonal skills

Cultural sensitivity

Education

Undergraduate degree preferred

Tools

CRM software

Customer support tools

Job description

Natera is looking for an International Customer Support Representative to deliver exceptional service to our international customers. In this role, you will manage accounts, resolve inquiries, and collaborate with the Sales team and internal departments to ensure a seamless experience for healthcare professionals and laboratories.

The ideal candidate should have strong communication skills in English and Spanish, with prior customer service experience in healthcare or biotechnology. This position requires a proactive approach, attention to detail, and the ability to work independently and as part of a global team.