Customer Experience Associate (Fully Remote)

Natera; United States; Remote; USD 42,000 - 56,000; Full time

Job summary

Natera is a global leader in cell-free DNA testing for oncology, women's health, and organ health. Join our Customer Care team to support customers by phone and email, ensuring accurate sample information and timely resolutions.

We seek a candidate with a high school diploma and 2+ years in customer service, proficient in MS Office and Google Suite; Salesforce experience and multilingual abilities are a plus to help serve a diverse client base.

Qualifications

• High School degree or equivalent with 2+ years of customer service experience.
• Proficient in Microsoft Office and Google Suite; Salesforce and multi-lingual skills a plus.

Responsibilities

• Support customers via phone and email to resolve inquiries and obtain missing sample information.

Job description

• Support customers via phone and email to resolve inquiries and obtain missing sample information.
• Manage accounts, document interactions, and protect privacy.

Qualifications:

• High School degree or equivalent with 2+ years of customer service experience.
• Proficient in Microsoft Office and Google Suite; Salesforce and multi-lingual skills a plus.

About Natera:

• Global leader in cell-free DNA testing for oncology and women's health.
• Team of professionals from world-class institutions.

Natera

Natera is a global leader in cell-free DNA testing for oncology, women's health, and organ health. Its team includes dedicated professionals from world-class institutions who care deeply about their work and each other.