Customer Experience & Accounts Specialist

Natera; United States; Remote; USD 42,000 - 56,000; Full time

Job summary

Natera is a global leader in cell-free DNA testing for oncology, women's health, and organ health. Join our Customer Care team to support customers by phone and email, ensuring accurate sample information and timely resolutions.

We seek a candidate with a high school diploma and 2+ years in customer service, proficient in MS Office and Google Suite; Salesforce experience and multilingual abilities are a plus to help serve a diverse client base.

Qualifications

• High School degree or equivalent with 2+ years of customer service experience.
• Proficient in Microsoft Office and Google Suite; Salesforce and multi-lingual skills a plus.

Responsibilities

• Support customers via phone and email to resolve inquiries and obtain missing sample information.

Job description

Natera is a global leader in cell-free DNA testing for oncology, women's health, and organ health. Join our Customer Care team to support customers by phone and email, ensuring accurate sample information and timely resolutions.

We seek a candidate with a high school diploma and 2+ years in customer service, proficient in MS Office and Google Suite; Salesforce experience and multilingual abilities are a plus to help serve a diverse client base.