Bilingual Customer Support Specialist

United States - Therapak LLC; Oakwood (GA); Presencial; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

Resonant is seeking a Customer Support Specialist to provide exceptional service to our life sciences clients. You will be the primary contact for inquiries via phone, email, and chat, ensuring fast, accurate resolution and thorough documentation in the CRM system.

As part of a collaborative team, you will work with Sales, Logistics, and Technical Support to resolve complex issues, process orders and returns, and contribute to FAQs and support resources.

Formación

• 2+ years of experience in a customer service or support role, preferably in healthcare or medical supply.
• Excellent verbal and written communication with a professional and empathetic demeanor.
• Proficiency in using CRM software (e.g., Salesforce) and Microsoft Office Suite.

Responsabilidades

• Respond promptly and accurately to customer inquiries via phone, email, and chat regarding product information, order status, technical issues, and general support.
• Document all customer interactions, issues, and resolutions thoroughly in the CRM system.
• Collaborate with internal teams to elevate and resolve complex customer problems.
• Process orders, returns, and exchanges in accordance with company policies and procedures.
• Provide clear and concise instructions and solutions to customers, ensuring their understanding.
• Identify and elevate recurring customer issues or trends to management for process improvement.
• Maintain a high level of product knowledge and stay updated on new offerings and services.
• Contribute to the development and improvement of customer support resources and FAQs.
• Adhere to all company policies and procedures, including data privacy and confidentiality.

Conocimientos

Customer service

Communication

Problem solving

Attention to detail

Teamwork

Patience

Empathy

Educación

High school diploma

Associate's or Bachelor's preferred

Herramientas

CRM software (Salesforce)

Microsoft Office

Descripción del empleo

Resonant is seeking a Customer Support Specialist to provide exceptional service to our life sciences clients. You will be the primary contact for inquiries via phone, email, and chat, ensuring fast, accurate resolution and thorough documentation in the CRM system.

As part of a collaborative team, you will work with Sales, Logistics, and Technical Support to resolve complex issues, process orders and returns, and contribute to FAQs and support resources.