Bilingual Front Office Lead — Clinic Operations & Service

PT Solutions Physical Therapy; Newark (NJ); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Performance-based incentives

Health benefits and insurance

401k with profit sharing

PTO including illness bank

Job summary

PT Solutions Physical Therapy is seeking a Front Office Supervisor to oversee daily front desk operations at our Newark clinic. The role focuses on front office engagement, environment, and staff performance, aligning with PT Solutions’ mission and values.

You will supervise, coach, and collaborate with the Front Office Manager to staff the clinic, monitor metrics, and ensure excellent customer service while handling insurance verification, authorizations, and billing coordination.

Qualifications

• Bilingual in Spanish is required or preferred.
• High School diploma or GED is required.
• Typing 45 words per minute preferred.
• Strong interpersonal, oral and written communication skills.
• Proficiency with Microsoft Word, Excel and Windows-based apps.

Responsibilities

• Front office supervision and engagement.
• Coach and improve clinic front office staff performance.
• Open requisitions, interview and hire PSCs.
• Monitor referral data and KPIs; support clinic volume growth.
• Coordinate with insurance verification, authorization, and billing teams.
• Manage front office labor, schedules and PTO requests.
• Participate in monthly 1:1 with Front Office Manager.

Skills

Bilingual in Spanish

Typing 45 wpm

Interpersonal communication

Organization skills

MS Word and MS Excel

Windows-based applications

Customer service

Knowledge of bookkeeping/basic AR

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

Windows OS

Job description

PT Solutions Physical Therapy is seeking a Front Office Supervisor to oversee daily front desk operations at our Newark clinic. The role focuses on front office engagement, environment, and staff performance, aligning with PT Solutions’ mission and values.

You will supervise, coach, and collaborate with the Front Office Manager to staff the clinic, monitor metrics, and ensure excellent customer service while handling insurance verification, authorizations, and billing coordination.