PT Clinic Front Desk Specialist (Bilingual)

Healthcare Outcomes Performance Co. (HOPCo); Jacksonville (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Southeast Orthopedic Specialists in Southside is hiring a Physical Therapy Clinic Front Office Representative to deliver friendly patient check-in, scheduling, and billing support.

You will verify insurance, collect copays, and maintain a professional, HIPAA‑compliant front desk. Bilingual English/Spanish is strongly preferred, with at least 1 year of medical front office experience.

Join a team focused on accessible orthopedic care and a welcoming patient experience.

Qualifications

• High school diploma or GED preferred.
• At least 1 year front office or patient registration experience in a medical setting.
• Knowledge of insurance processes, medical terminology, and scheduling systems.
• Strong communication and customer service skills.
• Ability to handle sensitive situations with empathy and professionalism.
• Bilingual (English/Spanish) strongly preferred.
• Payment collection experience preferred.

Responsibilities

• Greet and check in patients promptly and professionally.
• Collect and verify patient demographic, insurance, and consent information.
• Schedule appointments and follow-up visits.
• Verify insurance eligibility, referrals, and authorizations.
• Collect copays, coinsurance, and outstanding balances.
• Answer basic billing and insurance questions and escalate complex issues as needed.
• Scan and update patient documents accurately.
• Communicate schedule delays to patients in the lobby.
• Maintain and balance a secure cash drawer daily.
• Follow front office procedures and HIPAA guidelines.
• Maintain a clean, organized, and confidential workspace.

Skills

Communication

Customer service

Empathy

Bilingual

Education

High school diploma or GED

Tools

Scheduling systems

Insurance processes

Job description

Southeast Orthopedic Specialists in Southside is hiring a Physical Therapy Clinic Front Office Representative to deliver friendly patient check-in, scheduling, and billing support.

You will verify insurance, collect copays, and maintain a professional, HIPAA‑compliant front desk. Bilingual English/Spanish is strongly preferred, with at least 1 year of medical front office experience.

Join a team focused on accessible orthopedic care and a welcoming patient experience.